Michael Dyer
Cedar Rapids,Iowa
Summary
Dynamic professional with a proven track record in customer satisfaction and team collaboration, honed at Verizon Business Conferencing. Known for exceptional people interaction skills and complaint handling, I excel in fast-paced environments, demonstrating strong interpersonal communication and task delegation. Achieved commendations for service excellence and significantly contributed to reducing turnover rates through effective team leadership and morale enhancement.
Overview
42
42
years of professional experience
Work History
Volunteer
Mercy Medical Center Cedar Rapids
01.2004 - Current
- Assisted with patient's and their families needs while in the center including guidance and escorts to hospital locations.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about patient status to keep family current when asked..
- Facilitated better healthcare access by volunteering.
- Used strong interpersonal communication skills to convey information to others.
- Approached issues proactively to best meet current and future needs.
Senior Customer Service Representative Lead
Verizon Business Conferencing
11.1990 - 03.2013
- Developed a reputation for providing exceptional levels of training,support and exceptional service, resulting in numerous commendations from both customers and colleagues.
- Presidents Club winner yearly three times and number one sales consultant notionally for October of 1993.
- Implemented quality assurance measures to monitor and evaluate the performance of customer service representatives, leading to improved overall service levels.
- Conducted regular performance reviews for team members, identifying strengths and areas for growth to enhance individual development plans for internal and external customers.
- Championed initiatives aimed at improving employee morale and engagement, ultimately reducing turnover rates within the department.
- Training current coworkers on new products and new hires for successful entry and growth.
The Amalgamated Spirit and Provision Company
Jim Lamb - Restaurant Owner
01.1983 - 01.1989
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships with restaurant patrons and other staff members.
Education
High School Diploma -
Hoover High School
Des Moines, IA06-1978
Skills
- Positive attitude, exceptional people interaction skills
- Complaint handling with timely resolutions
- Customer satisfaction
- Teamwork and collaboration with guidance
- Call center experience
- Task delegation
Timeline
Volunteer
Mercy Medical Center Cedar Rapids
01.2004 - Current
Senior Customer Service Representative Lead
Verizon Business Conferencing
11.1990 - 03.2013
The Amalgamated Spirit and Provision Company
Jim Lamb - Restaurant Owner
01.1983 - 01.1989
High School Diploma -
Hoover High School
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