Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Dynia

Nashville,TN

Summary

Goal-oriented, highly motivated, and experienced supervisor with a proven track record of recruiting and managing operational staff in fast-paced sports and retail environments. Thrives in dynamic settings where workflow and customer count fluctuate rapidly. Possesses a strong dedication to achieving organizational goals while delivering exceptional customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Retail Store Supervisor

FANATICS
01.2022 - Current
  • Spearheaded the successful opening of a new retail store in a new stadium, leading to a significant revenue increase from $2 million to $5.5 million within a two-season span
  • Expanded revenue streams by actively engaging with accounts in NHL, NBA, and Inter Miami games
  • Supervise and coordinate the operations of 12 retail locations, managing a team of 50 staff members
  • Develop and implement effective scheduling strategies to optimize staff coverage and productivity
  • Prepared comprehensive attendance and financial reports for resort events and activities, providing valuable insights for decision-making
  • Conduct comprehensive training programs to align staff with Fanatics culture, objectives and sales techniques resulting in enhanced customer experience and increased sales
  • Collaborate with Nashville Soccer Club on merchandise licensing and coordinate product releases to meet customer demand
  • Utilize Ops Suite for bi-weekly inventory analysis, ensuring accurate stock levels and minimizing shortages
  • Curate and promote select merchandise as 'Merch of the Match' for display on the stadium's Jumbotron and inclusion in email marketing campaigns targeting season ticket holders
  • Provide personalized assistance to customers, addressing inquiries, resolving complaints, and ensuring optimal merchandise selection and sizing
  • Played a primary role in college recruitment efforts, actively engaging with local colleges to identify and onboard talented candidates, contributing to the enhancement of the team's skillset and performance
  • Employ extensive knowledge of the local Nashville customer base to tailor marketing strategies and drive sales growth.

Ticket Office Supervisor

JACKSON HOLE MOUNTAIN RESORT
01.2012 - 01.2022
  • Managed full-scale ticket operations with over 100 seasonal employees, ensuring smooth and efficient ticketing processes
  • Collaborated with Ticketmaster and event promoters to optimize online sales and streamline ticketing procedures
  • Implemented measures to identify and prevent counterfeit and fraudulent tickets, resulting in the prevention of over 2,000 fraudulent tickets at ski gates over a four-year period
  • Prepared comprehensive attendance and financial reports for resort events and activities, providing valuable insights for decision-making
  • Supervised ticket inventory, managed ticket processing, and oversaw account changes and payment processing
  • Recruited, trained, and managed new employees to uphold high standards of guest experience and service excellence.

Education

Bachelor of Science - College of Management

Long Island University
01.2012

Skills

  • Ops Suite
  • Customer Focused
  • Vendor and Stakeholder Management
  • Staff Development
  • Team Empowerment
  • Sales Growth
  • Document Preparation
  • Financial Acumen
  • Staffing Budgets
  • Operations Management

Certification

Teton Village Fire Dept, 01/01/14, 12/31/21, Firefighter Levels 1 & 2, Red Cross CPR & First Aid

Timeline

Retail Store Supervisor

FANATICS
01.2022 - Current

Ticket Office Supervisor

JACKSON HOLE MOUNTAIN RESORT
01.2012 - 01.2022

Bachelor of Science - College of Management

Long Island University

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Michael Dynia