Michael Easterling
Brandon,MS
Summary
Dedicated IT professional with 16+ years of industry experience and a 12-year military background in Cyber Security. Known for strong work ethic, professionalism, and exceptional customer service skills. Excels in collaborative environments, enjoys creative problem-solving, and adept at handling multiple projects simultaneously. Experience with multiple ticketing systems.
Overview
15
15
years of professional experience
Work History
Administrative Officer
USNORTHCOM/J7
Peterson Air Force Base, CO
03.2021 - 05.2022
- Managed IT requirements for a team of over 100 personnel on a daily basis.
- Streamlined in-processing and out-processing procedures to guarantee seamless transitions for newly hired personnel at NORAD and USNORTHCOM, while ensuring prompt termination of local network access when needed.
- Responsible for managing and resolving all IT issues
- Completed complex repairs utilizing strong diagnostic skills and attention to detail.
- Managed receipt, control, and dissemination of classified materials.
IT Service Desk Technician
SAIC - NORAD NORTHCOM
Colorado Springs, CO
07.2018 - 03.2021
- Provided IT support for NORAD and USNORTHCOM personnel.
- Selected as the lead travel technician responsible for troubleshooting IT problems in six buildings on and off Peterson AFB, supporting over 2000 classified and unclassified workstations.
- Worked alongside Tier II and Tier III service desk counterparts located in the US, Mexico, and Canada to personally resolve an average of more than 100 challenging problems per month.
- Successfully executed complex repairs leveraging strong diagnostic skills and meticulous attention to detail.
- Applied critical thinking and research to resolve intricate.
- problems.
- Provided technical support to end-users on various Citrix applications.
- Assisted with the migration of MS Exchange OMBs to MS 365.
- Assisted user with initial setup of MS 365 applications
Cybersecurity Technician/Staff Sergeant
United States Air Force
Peterson AFB, CO
10.2012 - 09.2016
- Provided leadership as the team lead in a three-person work center.
- Coordinated 68 annual Cyber Security Assessment & Assistance Program (CSAAP) inspections for 21 Space Wing (SW) & 14 GSUs ensuring Cyber Security compliance.
- Coordinated and conducted quarterly formal training of AF Cyber Security policy & guidance to 247 Cyber Security Liaisons (CSLs) ensuring base personnel readiness.
- Identified and corrected deficiencies for 40 TEMPEST certifications and facility & government housing inspections.
COMSEC Technician / Staff Sergeant
United States Air Force
Cheyenne Mountain Air Force Station (CMAFS), CO
11.2007 - 09.2012
- Effectively managed a high volume of COMSEC classified keying material, overseeing 6K line items with no reported incidents.
- Coordinated efforts across 11 production work centers, resolving 151 Trouble Tickets and ensuring the success of a $14,000,000 operations service contract.
- Ensured data, video, and voice capability for USSTRATCOM, NORAD-NORTHCOM and AFSPC customers.
- Facilitated the training process for new technicians, emphasizing adherence to standardized operating procedures.
- Managed maintenance and deactivation of 50+ equipment items while also scheduling training programs for a team of 50+ personnel.
Education
CompTIA Security+
CompTIA
09-2024
High School Diploma -
Brandon High School
Brandon, MS05-2002
Windows 10
Microsoft
Some College (No Degree) - Business Management
Hinds Community College
Raymond, MSSkills
- Cyber Security
- System Administration
- IT Security Fundamentals
- Networking Fundamentals
- Technical Troubleshooting
- Windows 7 & 10
- MacOS - Catalina & Big Sur
- Mobile Iron
- MacAfee
- BMC Remedy
- Active Directory
- Microsoft Office / Access
- Citrix
- DameWare
- Adobe
- PureBred
- SharePoint Manager
- Office Management
- Records Management
- Inventory Management
- Training and Coaching
- Customer Service
- Strong Problem Solver
- Collaboration
Timeline
Administrative Officer
USNORTHCOM/J7
03.2021 - 05.2022
IT Service Desk Technician
SAIC - NORAD NORTHCOM
07.2018 - 03.2021
Cybersecurity Technician/Staff Sergeant
United States Air Force
10.2012 - 09.2016
COMSEC Technician / Staff Sergeant
United States Air Force
11.2007 - 09.2012
CompTIA Security+
CompTIA
High School Diploma -
Brandon High School
Windows 10
Microsoft
Some College (No Degree) - Business Management
Hinds Community College
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