Michael Eaves
Tyler,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon
Tyler, TX, TX
05.2026 - Current
- Delivered packages efficiently using handheld scanning devices.
- Followed designated routes while adhering to safety protocols.
- Communicated with dispatch regarding delivery statuses and challenges.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Maintained vehicle cleanliness and performed basic maintenance checks.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Shift Leader
Domino's Pizza
Tyler, TX
08.2023 - 05.2025
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Supervised and led employees to maintain productivity and customer service levels.
Trainer
Rasing Canes Chicken Fingers
Tyler, TX
12.2022 - 08.2023
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Documented all training activities including attendance records, feedback forms, surveys.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Assisted with the development of online learning modules for remote learners.
- Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires.
Team Member
Carl's Jr
Van, TX
03.2022 - 10.2022
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
Team Member
Whatabuger
Lindale, TX
11.2021 - 02.2022
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
Education
High School Diploma -
Van High School
Van, TXSome College (No Degree) -
Tyler Junior College
Tyler, TXSkills
- Equipment Troubleshooting
- Production Scheduling
- Production Reporting
- Customer Service Management
- Client Support
- Staff Supervision
- Policy and Procedure Enforcement
- Cash Handling
- Employee Attendance Monitoring
- Team Motivation
- Positive Attitude
- Assigning Work
- Operations Management
- Training Assistance
- Inventory Counts
- Route optimization
- Package handling
- Vehicle maintenance
- Inventory management
- Time management
Timeline
Delivery Driver
Amazon
05.2026 - Current
Shift Leader
Domino's Pizza
08.2023 - 05.2025
Trainer
Rasing Canes Chicken Fingers
12.2022 - 08.2023
Team Member
Carl's Jr
03.2022 - 10.2022
Team Member
Whatabuger
11.2021 - 02.2022
High School Diploma -
Van High School
Some College (No Degree) -
Tyler Junior College