Michael E. Conley-Young
Sparta,TN
Summary
Experienced team training professional with a proven track record of enhancing team performance through effective training techniques. Recognized for collaborative approach and commitment to achieving measurable outcomes. Trusted for adaptability and strong problem-solving skills in fast-paced settings, ensuring success in dynamic environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Team Trainer
Arby's of Sparta
04.2022 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
Cook/Cashier
McDonalds
10.2021 - 03.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Shift Manager
Hardees
04.2016 - 10.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Independent Sales Representative
Vector Marketing
08.2014 - 03.2016
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
- Educated customers by providing hands-on knife demonstrations and explaining benefits and advantages of using knifes.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Conducted daily follow-up calls to answer client's questions and manage sales process.
- Expanded client base through consistent networking and referrals from satisfied customers.
- Boosted sales by developing strong relationships with clients and understanding their unique needs.
Human Resource Department Volunteer
Good Samaritan Center of Overton County
03.2001 - 03.2015
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
- Strengthened community bonds, participating in interfaith dialogues and events.
Education
Bachelor of Science - Business Administration
Tennessee Technological University
Cookeville, TN05-2015
Master of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH06-2026
Skills
- Compliance requirements
- Task delegation
- Staff training
- Employee presentations
- New employee training
- Cross-training skills
- Active listening
- Customer service
- Problem-solving
- Time management
- Team collaboration
- Food safety
Certification
Leading vs. Managing
Emotional Intelligence
Timeline
Team Trainer
Arby's of Sparta
04.2022 - Current
Cook/Cashier
McDonalds
10.2021 - 03.2022
Shift Manager
Hardees
04.2016 - 10.2021
Independent Sales Representative
Vector Marketing
08.2014 - 03.2016
Human Resource Department Volunteer
Good Samaritan Center of Overton County
03.2001 - 03.2015
Bachelor of Science - Business Administration
Tennessee Technological University
Master of Science - Business Administration And Management
Southern New Hampshire University
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