Michael Edkin
Las Vegas,NV
Summary
Detail-oriented, customer-focused professional with over 4 years of experience in customer service. Specializes in problem-solving, data management, and financial transactions. Excited to utilize strong analytical skills, attention to detail, and dedication to accuracy in a challenging accounting environment. Possesses a solid understanding of financial principles and is eager to contribute towards achieving financial goals.
Overview
14
14
years of professional experience
Work History
Fulfillment Associate
Amazon
07.2020 - Current
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Customer Service Representative
Anasafone Contact Centers
11.2015 - 02.2016
- Completing assignments while working with customers, callers, and co-workers under limited time frames.
- Being available at my desk to take incoming calls from customers.
- Interacting with customers in a professional and courteous manner at all times.
Telephone Interviewer
Precision Opinion
04.2013 - 09.2014
- Conducted telephone interviews with 100+ participants per day.
- Explain survey objectives and procedures to interviewees.
- Compiled and recorded data and results from interview/survey.
Customer Service Representative
Cornerstone Staffing
11.2011 - 11.2012
- Demonstrated my commitment to customer service by following up on calls and ensuring superior results.
- Researched and resolved billing and service equipment issues.
- Assisted customers in troubleshooting minor technical issues.
Education
Associates Degree - Graphic Design
Westwood College of Technology
Garden Grove, CA01.2002
High school Diploma - undefined
Garden Grove High School
Garden Grove, CA01.1998
Skills
- Teamwork and collaboration
- Adaptability
- Attention to detail
- Conflict Resolution
- Multitasking
- Effective interpersonal communication
Timeline
Fulfillment Associate
Amazon
07.2020 - Current
Customer Service Representative
Anasafone Contact Centers
11.2015 - 02.2016
Telephone Interviewer
Precision Opinion
04.2013 - 09.2014
Customer Service Representative
Cornerstone Staffing
11.2011 - 11.2012
High school Diploma - undefined
Garden Grove High School
Associates Degree - Graphic Design
Westwood College of Technology
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