Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Michael Edwards

Chicago,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Lead Server Trainer

Sunda
09.2018 - Current
  • Provided professional services and support in a dynamic work environment.
  • Streamlined server training processes for improved efficiency and consistency in service delivery.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Monitored new server performance and offered continuous support throughout training period.
  • Trained and mentored new personnel hired to fulfill various roles.

Server, Bartender, Trainer

Nectar Restaurant
09.2011 - 06.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server, Bartender, Banquet Server

Morton's Steakhouse
10.2007 - 05.2011
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server Bartender Trainer

Nectar
06.2004 - 08.2007
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.

Education

High School Diploma -

Edgewood Regional High School
Atco, NJ
05.1990

Skills

    • Team Member Training
    • Menu Memorization
    • Materials Preparation
    • Training Program Development
    • Attention to Detail
      • Wine service
      • Wine Pairings
      • Menu presentation
      • Exceptional leadership

References

  • Chris Chang (630)-788-3834 or Chrischang1106@gmail.com
  • Nina Pree-Dyrek (224)616-7513 or Nina@sundanewasian.com
  • Eddie Cheu (773-396-8164 or Eddie@Sundanewasian.com

Certification

Food Handler Certification expires 2025

Basset Certification expires 2025

Timeline

Lead Server Trainer

Sunda
09.2018 - Current

Server, Bartender, Trainer

Nectar Restaurant
09.2011 - 06.2018

Server, Bartender, Banquet Server

Morton's Steakhouse
10.2007 - 05.2011

Server Bartender Trainer

Nectar
06.2004 - 08.2007

High School Diploma -

Edgewood Regional High School

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Michael Edwards