Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Michael Edwards

Summary

Currently seeking employment at a reputable company in a field that permits the ability to optimize my skills in human relations. This includes working intensely with customers to reach a resolution and exceed their customer service expectations.

Overview

10
10
years of professional experience

Work History

Manager

Advance Auto Parts
01.2015 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed and motivated employees to be productive and engaged in work.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Launched quality assurance practices for each phase of development
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed detailed plans based on broad guidance and direction.

Warehouse Receiver

Capstone Logistics LLC.
03.2014 - 12.2015
  • Coordinated warehouse organization scheme and product placements.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Worked with suppliers to facilitate timely delivery and accurate inventory movements.
  • Maintained accurate records of shipments, receipts and inventories for ease of tracking.
  • Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
  • Stayed accountable for organized and orderly warehouse storage and product transport.
  • Provided customer service by answering questions and resolving shipment issues.
  • Reduced safety hazards by maintaining clean and orderly warehouse environment.
  • Recorded incoming and outgoing shipments for accurate tracking.
  • Verified order accuracy of orders and proactively corrected discrepancies.
  • Executed quality control procedures to verify acceptable condition of goods.
  • Operated forklift and other warehouse equipment to safely move and store goods.
  • Checked shipments for properly labeling and palletizing to reduce risk of damage.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Reviewed order data to verify transactions and shipping dates.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Analyzed data to prepare reports and identify process improvements.

Education

Full-Time Student - Business Administration

Santa Fe College
01.2013

Gainesville High School
01.2003

Skills

  • Proficient in Microsoft Word, Excel & Powerpoint
  • Critical Thinker
  • Well-organized
  • Team Leader
  • Conflict Resolution and Mediation
  • Typing Speed: 60 WPM

Custom

General Volunteer, 08/2013, Present, Mt. Carmel Baptist Church, 2505 NE 8th Ave., Gainesville, FL, 32641, General Sexton Duties, Maintained grounds & garden, Cleaned bathrooms, Painting & maintenance, Event set up and break down

Timeline

Manager

Advance Auto Parts
01.2015 - Current

Warehouse Receiver

Capstone Logistics LLC.
03.2014 - 12.2015

Full-Time Student - Business Administration

Santa Fe College

Gainesville High School

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Michael Edwards