Michael Edwards
Fort Lauderdale,USA
Summary
Experienced in leveraging Scrum and Agile methodologies to enhance processes and manage complex product deliveries within a scaled Agile environment. Proven ability to coordinate planning, collaboration, reporting, and execution across cross-discipline Scrum teams. Skilled in applying, implementing, and enforcing Scrum principles and practices, facilitating continuous improvement, and removing impediments to ensure successful delivery. Dedicated to fostering team dynamics and maximizing performance. Agile professional with strong expertise in guiding teams through project lifecycles using Scrum methodologies. Known for fostering collaboration, driving continuous improvement, and delivering results. Adept at navigating changing requirements, ensuring timely delivery, and maintaining high standards. Skills in project management, risk assessment, and stakeholder communication make a reliable and adaptable team leader focusing on achieving project goals. Knowledgeable in Agile Scrum Master with a background in Scrum framework, contributing to successfully executing multiple high-impact projects. Proven ability to streamline processes and enhance efficiency through strategic planning and data-driven insights. Demonstrated proficiency in project coordination and stakeholder communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Analyst /IT Project Manager
Cardone Training Technologies, Inc.
10.2023 - 08.2024
- Oversaw diverse IT projects spanning software development, infrastructure upgrades, and system integrations.
- Managed cross-functional team to achieve project goals.
- Facilitated clear communication among stakeholders to align project objectives.
- Enhanced project flexibility by implementing Agile methodologies.
- Identified and mitigated potential IT risks, reducing project delays
- Streamlined IT project management processes, reducing delivery times and improving overall project efficiency
- Negotiated and managed relationships with third-party vendors, ensuring timely delivery of services and products while maintaining budget constraints
- Ensured all IT solutions met quality standards and client expectations through rigorous testing, validation, and documentation processes
- Developed and tracked IT project metrics and KPIs to monitor progress, optimize performance, and ensure successful project outcomes
- Assisted in developing comprehensive project plans, setting realistic timelines and milestones.
- Assisted in the development of comprehensive project plans, setting realistic timelines and milestones.
- Contributed to successful project outcomes by providing accurate forecasts and risk assessments.
- Tracked ongoing project advancement towards predefined milestones, reducing instances of missed deadlines by 30%.
- Ensured on-time project completion by closely monitoring progress and adjusting schedules as needed.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Technical Incident Manager
List Management Service (LMS)
03.2022 - 02.2023
- Oversaw team of engineers and technical staff.
- Provided essential training to ensure successful integration of new hires.
- Managed high-stakes situations efficiently to mitigate impact.
- Forged robust relationships with stakeholders across departments to enable seamless collaboration during high-pressure scenarios.
- Supervised resolution of major business-impacting incidents, ensuring restoration of critical systems.
- Collaborated with escalation resources, addressing issues directly and engaging additional assistance when needed
- Oversaw stakeholder engagement and resource allocation.
- Monitored new inbound tickets, ensuring they were routed correctly
- Applied technical expertise and crisis management principles to resolve complex problems and mitigate risks
- Quickly identified and engaged support teams to triage and resolve problems
- Maintained strong relationships with stakeholders, keeping them informed of progress and ensuring their needs were met
- Streamlined operations by eliminating repetitive incidents and automating tasks
- Created and maintained comprehensive documentation for new and existing employees
- Collaborated with other support managers to identify and improve standards for efficiency
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
Scrum Master
Island Joy’s Inc.
05.2020 - 03.2022
- Oversaw a collaborative group of 6 members to deliver exceptional products, elevating productivity by 20%.
- Implemented Scrum practices to boost team velocity by 23%.
- Conducted daily standup, product backlog refinement, sprint planning, sprint reviews, and retrospectives
- Identified and removed impediments daily, ensuring the team could deliver sprint goals and deliverables on time
- Facilitated retrospective meetings to foster collaboration and communication between Agile teams
- Partnered with product, business, and engineering teams to develop and maintain the product backlog
- Assisted with internal and external communication, improving transparency and disseminating information
- Managed stakeholder expectations and relationships throughout the project lifecycle
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Scrum Master
Royal Caribbean International
05.2021 - 11.2021
- Coached and guided the project team on Scrum methodology and Agile values to achieve project goals
- Led the team with a servant leadership style, providing support and setting a strong example
- Ensured project success by tracking progress, resolving issues, and coordinating tasks and activities
- Enabled the project team to self-organize and collaborate across functions
- Guided the team through daily standup, sprint planning, and sprint reviews
- Coordinated and managed the transportation schedule for 3,000 shipboard crew members
- Identified performance improvement opportunities by analyzing internal processes and systems, identifying barriers, and benchmarking against best practices
- Facilitated open discussion, decision-making, and conflict resolution
- Improved transparency and information dissemination through effective internal and external communication
IT Platform Engineer
Royal Caribbean International
06.2018 - 04.2020
- Worked on desktop tools distribution automation and developed best practices for application development in SFTP platforms
- Managed relationships with internal and external development partners on hardware and software design
- Assisted the development team with the deployment of releases and features, including core upgrades, from development to production
- Applied Agile development principles and practices, using tools such as Jira, Trello, GitLab, and Confluence
- Provided technical advice, guidance, and expertise to internal user groups and project staff
- Assisted the 24/7 support team with preventing, coordinating, and responding to incidents through proactive monitoring, issue triage, and communication
- Analyzed SFTP platform-level changes and provided technical solutions to resolve issues efficiently
- Administered configuration of SFTP servers in multiple environments
- Participated in Disaster Recovery exercises
IT Support Analyst
Royal Caribbean International
11.2006 - 06.2018
- Assisted in developing the ITSM roadmap and recommended the latest technologies to reduce risk while providing benefit within ServiceNow
- Provided configuration update support and functionality within the ServiceNow development cycle
- Collaborated with the ServiceNow functional team to build requested items and tasks using workflow to manage the customer-to-fulfillment process
- Prioritized and assigned daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out performance
- Proactively addressed service issues and collaborated with support teams to ensure resolution or provide a documented workaround
- Translated end-user problems into technical language for IT professionals
- Escalated tickets to higher-level management and assigned them to appropriate support groups
- Notified site technicians of priority or mission-critical tickets and routed them to the correct team member
- Generated reports and queries for customers and technical support users
Education
Bachelor of Science (BS) - Technical Management & Business Information Systems
DeVry University
Miramar, FL06.2006
Associate of Science (AS) - Computer Network Administration
Keiser University
Pembroke Pines, FL02.2004
Skills
- Scrum Master
- Product Owner
- Amazon Web Services (AWS)
- Troubleshooting
- Agile Methodologies
- Cross-Functional Team Oversight
- Implementation
- Configuration
- Stakeholder Partnerships
- Adaptability
- Collaboration
- Business Intelligence
- Project management
- Project analysis
- Scope definition
- Quality assurance management
Websites
Certification
- Six Sigma Black Belt (CSSBB), International Six Sigma Institute
- DevOps Project Manager, International DevOps Certification Academy
- Certified Scrum Master (CSM), Scrum Alliance
- Certified SAFe 6 Product Owner/Product Manager (POPM), Scaled Agile Inc.
Professional Statement
Experienced in leveraging Scrum and Agile methodologies to enhance processes and manage complex product deliveries within a scaled Agile environment. Proven ability to coordinate planning, collaboration, reporting, and execution across cross-discipline Scrum teams. Skilled in applying, implementing, and enforcing Scrum principles and practices, facilitating continuous improvement, and removing impediments to ensure successful delivery. Dedicated to fostering team dynamics and maximizing performance.
Timeline
Project Analyst /IT Project Manager
Cardone Training Technologies, Inc.
10.2023 - 08.2024
Technical Incident Manager
List Management Service (LMS)
03.2022 - 02.2023
Scrum Master
Royal Caribbean International
05.2021 - 11.2021
Scrum Master
Island Joy’s Inc.
05.2020 - 03.2022
IT Platform Engineer
Royal Caribbean International
06.2018 - 04.2020
IT Support Analyst
Royal Caribbean International
11.2006 - 06.2018
Bachelor of Science (BS) - Technical Management & Business Information Systems
DeVry University
Associate of Science (AS) - Computer Network Administration
Keiser University
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