Michael Edwards
Forsyth,GA
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Pappy’s Lawn Care
01.2012 - Current
- Provide grounds maintenance and landscape services for homeowners, realtors, banks and lease agencies
- Account service and account management
- Budgeted all projects and maintained outline of work to generate better efficiency
- Ethical business practitioner
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Manager
7-Eleven
01.2021 - 01.2022
- Company Overview: Multi-Branch Convenience Store/Gas Station
- Managed the day-to-day operations of large volume convenience store & gas station.
- Oversaw the daily & weekly activities of twenty-four employees.
- Met and exceeded company sales growth by 8% each year.
- Built long-term customer and vendor relationships and was instrumental in conflict resolution
- Handled all sales transactions, prepared daily sales reports and bank deposits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Owner/Operator
Pro Home Repair & Renovation Inc.
01.2009 - 01.2011
- .Provide renovation services and grounds maintenance for homeowners, realtors, banks and lease agencies
- Maintain all company records and office documentation.
- Managed day-to-day business operations.
- Budgeted all projects and maintained outline of work to generate better efficiency.
- Ethical business practitioner.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Sold in 2011 due to relocation.
Shipping Supervisor
National Tractor Parts
01.2005 - 06.2009
- Company Overview: Third Party Warehouse Supervisor for Caterpillar Inc
- Coordinate schedules for all inbound and outbound material, including negotiating with management of transportation companies.
- Responsible for the safety and training of all warehouse employees.
- Inspected loading operations for improvements in efficiency and safety.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Skills
- Operations management
- Business ownership
- Logistics
- Inventory management
- Parts assembly
- Service experience
- Documentation and reporting
- Business planning
- Decision-making
- Complex Problem-solving
- Staff training and development
Timeline
Manager
7-Eleven
01.2021 - 01.2022
Owner/Operator
Pappy’s Lawn Care
01.2012 - Current
Owner/Operator
Pro Home Repair & Renovation Inc.
01.2009 - 01.2011
Shipping Supervisor
National Tractor Parts
01.2005 - 06.2009
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