Michael Egan
Poway,CA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
Work History
Customer Care Executive
SCicon
Mussolante, Italy
10.2022 - Current
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Tracked customer order statuses using various systems including CRM software.
- Provided technical assistance related to product installation or operation when needed.
- Collaborated with other departments such as marketing or sales teams for promotional activities.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Delegated work to staff, setting priorities and goals.
Bike Mechanic
Moment Bikes
Del Mar, CA
02.2020 - 10.2022
- Performed routine maintenance on bicycles such as cleaning, tuning, replacing cables and brake pads.
- Researched current trends in cycling technology to stay up-to-date with industry changes.
- Received customer inquiries related to bicycle repair services over the phone or in person.
- Tested newly assembled bikes for proper operation before delivering them to customers.
- Ordered necessary replacement parts for bicycles based on customer needs or market demand.
- Demonstrated how to properly use tools when repairing bicycles for customers.
- Developed relationships with vendors to ensure access to quality parts and supplies.
- Trained junior mechanics in basic bicycle repair techniques.
Education
High School Diploma -
Poway High School
Poway, CA06-2022
Associate of Science - Fire Science
San Diego Miramar College
San Diego, CASkills
- Exceptional organizational skills
- Staff Training
- Escalation management
- Data Entry
- Customer Support
- Documentation And Reporting
- Project Planning
- Brand Management
- Staff Management
- Goal Setting
- Process Optimization
- Computer Skills
- Effective Communication
- Risk Management
- Problem Resolution
Timeline
Customer Care Executive
SCicon
10.2022 - Current
Bike Mechanic
Moment Bikes
02.2020 - 10.2022
High School Diploma -
Poway High School
Associate of Science - Fire Science
San Diego Miramar College