Michael Eggen
Phoenix,AZ
Summary
Adept Ford Senior Master Tech since 2012 and ASE Master Tech, I've elevated service quality at Sandersonford through expert problem-solving and a strong work ethic. My proficiency in Ford IDS and FDRS, alongside completing over 855 courses, showcases my commitment to excellence and continuous learning. I excel in driving customer satisfaction and team efficiency, underpinned by my analytical thinking and safety management skills.
Experienced with automotive diagnostics, repair, and maintenance. Utilizes technical knowledge and hands-on skills to ensure vehicle reliability and safety. Knowledge of engine systems, brake systems, and electrical components to provide comprehensive automotive solutions.
Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic.
Overview
43
43
years of professional experience
Work History
Automotive Technician
Sandersonford
02.2021 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to wsm
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
Automotive Technician
Bellford
04.2018 - 01.2021
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
- Explained estimates and determined repair timelines to manage customer expectations.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Automotive Technician/shopforeman
Billmarsh Ford/fred Beans Ford
09.1995 - 03.2018
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
- Facilitated team training sessions, enhancing overall skill sets in emerging automotive technologies.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Boosted team morale and productivity through effective communication and leadership.
- Increased workshop efficiency with organization of tools and equipment.
- Improved customer satisfaction by providing precise and timely repair updates.
- Implemented eco-friendly waste disposal practices, contributing to environmental sustainability.
- Conducted safety inspections to comply with legal and company standards.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
- Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Repaired and replaced worn and damaged components.
Automotive Technician/shopforeman
Fort Mill for
06.1991 - 09.1995
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
Auto Mechanic
Big Four Tire
01.1986 - 04.1991
- Successfully repaired or replaced faulty components such as engines, transmissions, suspension systems.
- Contributed to shop safety by maintaining a clean and organized workspace, reducing potential hazards.
- Supported senior mechanics with complex repairs, resulting in reduced turnaround times for clients.
- Mastered the use of specialized tools required for various repair tasks on different automobile brandsmodels.
- Utilized diagnostic equipment to accurately identify vehicle malfunctions and determine appropriate repairs.
- Consistently met or exceeded performance metrics set forth by shop management.
- Completed routine oil changes, tire rotations, and brake checks to ensure optimal vehicle performance.
- Increased knowledge of industry trends by attending workshops and seminars on advanced auto repair techniques.
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Inspected cars to diagnose problems and perform repairs.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
- Dismantled faulty assemblies to repair or replace worn or damaged parts.
- Used wrenches and hoists to remove units such as engines and transmissions.
- Assisted in auto repair and maintenance tasks by performing engine tune-ups, grinding valves and rebuilding [Type] and [Type] motors.
Avionic Comm Specialist
U.S. Air Force
09.1981 - 12.1985
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- repaired electronic comm equipment on aircraft as well as in shop
Education
GED -
Washington State
08-1981
Skills
I have completed over 855 courses in ford training both online and in classrooms as well as aftermarket training including master automotive ase
I have been a ford senior master tech since 2012 ford master tech since 2004 have been ase master tech certified as well as master med/heavy truck certified
Strong work ethic
- Safety management
- Axle repairs
- Expert problem solving
- Changing tires
- Workplace safety
- Drivability diagnostics
- Analytical thinking
- Attention to detail
- Task delegation
- Air conditioning
- Documentation management
- Engine repair
- Fabrication skills
- Filter replacements
- Management collaboration
- Problem-solving
- Deadline management
- Computer diagnostics
- Advanced communication
- Safety awareness
- Equipment operation
- Bearing replacement
- Technical communication
- Changing oil
- Equipment usage
- Wheel alignment
- Proficient in ford ids and fdrs as well as other diagnostic software all makes and models
- Valid Driver's license
- Job estimating
- Tire rotation
- Root-cause analysis
- Hand and power tools
- Tool management
- Cooling system
- Quality assessment
- Time management
- Maintenance planning
- Fuel injection
- Brake systems understanding
- Clutch repairs
- Emergency response
- Preventive Maintenance
- Equipment monitoring
- Component replacement
Timeline
Automotive Technician
Sandersonford
02.2021 - Current
Automotive Technician
Bellford
04.2018 - 01.2021
Automotive Technician/shopforeman
Billmarsh Ford/fred Beans Ford
09.1995 - 03.2018
Automotive Technician/shopforeman
Fort Mill for
06.1991 - 09.1995
Auto Mechanic
Big Four Tire
01.1986 - 04.1991
Avionic Comm Specialist
U.S. Air Force
09.1981 - 12.1985
GED -
Washington State
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