Michael Eisen
Cuyahoga Falls,OH
Summary
Accomplished Print Production Manager with a proven track record at The UPS Store 4843, enhancing customer satisfaction and streamlining production processes. Expert in digital print production and project-based learning, adept at fostering strong client relationships and implementing quality control measures. Demonstrated ability to lead teams and manage high-volume projects, significantly improving efficiency and output.
Overview
7
7
years of professional experience
Work History
Printing Press Operator
4Walls
06.2024 - Current
- Examined job and sample orders to determine quantity, stock specifications, colors and special printing instructions.
- Set up and operated UV and Dye-Sublimation printing press machines.
- Demonstrated strong problem-solving abilities, quickly identifying and resolving issues that arose during production runs.
- Streamlined production processes for faster turnaround times by implementing new workflow strategies.
- Enhanced printing efficiency by performing regular maintenance and troubleshooting on printing press equipment.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Reviewed completed orders for quality and accuracy.
- Inspected machines and performed repairs.
- Loaded and positioned unprinted materials.
Graduate Teaching Assistant
Kent State University
08.2022 - 05.2024
- Instructor of Record: Intro to Print Media
- Developed strong rapport with students through open communication channels, fostering an inclusive learning environment.
- Enhanced student comprehension by incorporating visual aids and real-world examples into lectures and studio demonstrations.
- Provided timely and constructive feedback on assignments, enabling students to refine their work and achieve higher grades.
Solutions Specialist
Verizon Wireless Corporation
11.2021 - 07.2022
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Provided timely support to clients during post-implementation, ensuring smooth transitions and minimal disruption to operations.
- Improved overall progress through working closely with staff members and streamlining processes.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Participated in store-wide sales events, contributing to the achievement of sales targets.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Print Production Manager/Assistant Manager
The UPS Store 4843
10.2017 - 05.2020
- Collaborated with clients and small businesses to develop creative graphic solutions for complex print projects including EDDM and marketing materials for local businesses and events.
- Coordinated efforts between in-house and outsourced production teams to meet tight deadlines without sacrificing quality.
- Negotiated favorable contracts with vendors, resulting in cost savings and improved supplier relationships.
- Managed high-volume in-house and outsourced printing projects, ensuring timely delivery and consistent quality.
- Increased customer satisfaction by providing exceptional service and maintaining strong relationships with clients.
- Organized workflow efficiently to optimize daily throughput while maintaining focus on budgetary constraints.
- Championed sustainability initiatives by recommending eco-friendly materials, technologies, and processes for use in print production.
- Implemented continuous improvement initiatives to reduce errors and improve overall print quality.
- Provided technical guidance on paper selection, finishing options, binding methods, ink types and other critical aspects related to successful completion of each job order.
- Implemented color management techniques to ensure consistency across a wide range of printed materials.
- Conducted thorough quality checks on all printed materials, ensuring adherence to brand guidelines and specifications.
Education
Master of Fine Arts - Print Media And Photography
Kent State University
Kent, OH05.2024
Bachelor of Science - Visual Communication Design
West Liberty University
West Liberty, WV12.2021
High School Diploma -
Cornwall Hill College
Gauteng, South Africa12.2015
Skills
- Written Communication
- Solutions-focused sales
- Interpersonal Communication
- Quality control inspection
- Classroom Management
- Interdisciplinary Approach
- Project-based learning
- Print production management
- Print Production Knowledge
- Digital Print Production
- Printmaking Methods
- Post-Production Management
Timeline
Printing Press Operator
4Walls
06.2024 - Current
Graduate Teaching Assistant
Kent State University
08.2022 - 05.2024
Solutions Specialist
Verizon Wireless Corporation
11.2021 - 07.2022
Print Production Manager/Assistant Manager
The UPS Store 4843
10.2017 - 05.2020
Master of Fine Arts - Print Media And Photography
Kent State University
Bachelor of Science - Visual Communication Design
West Liberty University
High School Diploma -
Cornwall Hill College
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