Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Elam

Washington,GA

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

45
45
years of professional experience

Work History

Co-Manager

Ingles Markets Inc
Washington, GA
05.2012 - 08.2024
  • Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
  • Developed store policies to ensure compliance with company standards.
  • Maintained inventory levels by ordering supplies and tracking sales.
  • Monitored daily operations to ensure efficient workflow.
  • Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
  • Provided feedback on employee performance and implemented corrective measures as needed.
  • Facilitated communication between departments, ensuring timely completion of projects.
  • Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Recruited and hired qualified candidates to fill open positions.
  • Oversee compliance, regulation for loss prevention, safety, Western Union, Lottery, and office compliance audits.
  • Directed recruitment, hiring, and training of new staff members.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Store Manager

Ingles Markets Inc
Washington, GA
04.2010 - 05.2012
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Implemented efficient systems for tracking stock movement.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Observe and enforce all rules and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Adhered to all local, state, and federal health and civil code regulations.
  • Developed strategies to maximize sales and profitability.

Customer Service Manager

Ingles Markets Inc
Washington, GA
02.2008 - 04.2010
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Verified accuracy of bank deposits, withdrawals and transfers.
  • Reviewed reconciliations prepared by staff members to ensure accuracy of information provided.
  • Maintained relationships with banking institutions to ensure timely processing of payments and deposits.
  • Provided leadership in developing customer relationships and ensuring customer satisfaction.
  • Provided leadership and mentorship to new staff members.

Bagger

Ingles Markets Inc
Washington , GA
01.2003 - 02.2008
  • Bagged groceries for customers quickly and accurately.
  • Stacked items in bags to maximize space and prevent breakage.
  • Inspected produce for freshness, quality, and quantity before bagging.
  • Provided excellent customer service by answering questions about products and services.
  • Assisted with stocking shelves when necessary.
  • Organized checkout area to ensure a safe and efficient work environment.
  • Greeted customers entering the store with a friendly attitude.
  • Maintained cleanliness of checkout area including floors, counters, and shelves.
  • Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
  • Assisted customers with loading their purchases into their vehicles.
  • Performed routine maintenance tasks such as sweeping floors, mopping up spills.
  • Collected shopping carts from parking lot and returned to store.
  • Bagged customer items in alignment with industry best practices.
  • Returned unwanted merchandise to appropriate store shelves.
  • Greeted customers to build rapport and increase customer satisfaction.

Machine Operator

SCT Yarns Inc.
Washingtn, Georgia
01.1982 - 01.2003
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Adjust machine settings to complete tasks accurately.
  • Troubleshoot malfunctions in equipment or processes.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Load raw materials into machines according to specified measurements.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Carry out regular safety checks on machinery prior to operation.
  • Record production information such as quantities produced and materials used on daily logs.

Machine Operator

Berry Global
Washington , Georgia
01.1980 - 01.1990
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Operate robotic arms within a manufacturing environment.
  • Carry out regular safety checks on machinery prior to operation.
  • Record production information such as quantities produced and materials used on daily logs.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Documented daily production data and submitted accurate time logs to keep management up to date.
  • Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.

Education

High School Diploma -

Washington Wilkes Comprehensive High School
Washington
05-1979

Skills

  • Business Development
  • Contract Negotiation
  • Staff Development
  • Marketing Management
  • Staff Management
  • Operations Management
  • Workforce Management
  • Team Leadership
  • Time Management
  • Sales management
  • Strategic Planning
  • Performance Management
  • Policy Implementation
  • Financial Management
  • Business Planning
  • Verbal and written communication

Timeline

Co-Manager

Ingles Markets Inc
05.2012 - 08.2024

Store Manager

Ingles Markets Inc
04.2010 - 05.2012

Customer Service Manager

Ingles Markets Inc
02.2008 - 04.2010

Bagger

Ingles Markets Inc
01.2003 - 02.2008

Machine Operator

SCT Yarns Inc.
01.1982 - 01.2003

Machine Operator

Berry Global
01.1980 - 01.1990

High School Diploma -

Washington Wilkes Comprehensive High School

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Michael Elam