Michael Elayyan
Palm Beach Gardens,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hair Salon Assistant
Salon Margrit
12.2022 - Current
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
Host
Buccan
09.2023 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host
The Beacon
01.2023 - 09.2023
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
Spa Consultant
The Breakers Resort & Spa
10.2021 - 12.2022
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Created customized wellness programs tailored to individual client needs, boosting satisfaction levels among repeat customers.
- Managed financial reporting processes including budgeting, forecasting, and expense tracking; identified areas for cost reduction while maintaining high-quality standards.
- Conducted comprehensive market research to identify emerging trends and incorporate them into the spa''s service offerings.
Education
Cosmetology -
Empire Beauty
Palm Beach Gardens, FL09.2021
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL05.2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
Timeline
Host
Buccan
09.2023 - 04.2024
Host
The Beacon
01.2023 - 09.2023
Hair Salon Assistant
Salon Margrit
12.2022 - Current
Spa Consultant
The Breakers Resort & Spa
10.2021 - 12.2022
Cosmetology -
Empire Beauty
High School Diploma -
Palm Beach Gardens High School
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