Michael Eleleth

• Caseload Management: Plan, organize, and manage large caseloads to ensure timely eligibility determination and ongoing case management
• Income Maintenance: Analyze public assistance applicant information to determine eligibility for benefits, with primary focus upon income data evaluation and calculation in conformity with federal and state guidelines
• Gather sensitive information via telephone, mail, or in person from clients applying for financial and other assistance
• Operate computer and imaging equipment to retrieve, attach or enter data into electronic case records, using electronic information from Equifax, FDSH, SSA, and Federal Tax Exchanges
• Interact with clients in situations or settings that may be stressful, maintaining professionalism and courtesy, with compassion and sensitivity
• Documented all communication with applicants and entered information into case narrative
• Input gathered information and researched data on applicants into computer intranet system
• Develop individual plans for self-sufficiency
• Participate in and successfully complete structured classroom and on-the-job education, including poverty and trauma, HIPPA, citizenship and federal and state law training
• Interact with other government agencies such as SSA, Dept. of Justice, and Family Courts when necessary
• Determine if applicants meet eligibility requirements for public assistance programs
• Interview persons applying for public assistance programs
• Aid clients in identifying and removing barriers to financial self-sufficiency
• Make referrals to appropriate services
• Develop and maintain proficiency in Microsoft Office Suite, including Word, Excel, Teams, and Outlook

Gathered information via telephone, mail or in person from clients applying for assistance.

• Made referrals to appropriate services.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Interviewed applicants and explained scope of different available benefits.
• Provided consulting services to individuals on various career-related issues and communicated with clients to determine needs and goals.
• Used Microsoft Office Suite, confidential Electronic exchanges, and proprietary intranet resources to maintain candidate files and file notes.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Input gathered information and researched data on applicants into computer system using state
• Documented all communication with applicants and inputted information into system, maintain case narratives in conformity with state requirements.

• Worked hundreds of high-volume events with attendance ranging from 20 people up to 500
• While maintaining courteous professionalism, personally catered to many high profile individuals and groups including well known corporations and politicians
• Role which required refinement and competency as operated within luxury hotel in heart of Cultural District
• In addition to management, double-Coded as bartender and server due to multiple skill sets and versatility
• Utilize multiple skill sets and multi-tasking to ensure client premium experience
• Cooperative organizer, fostering supportive, kind culture among fellow employees, upper management, and clients
• Bartend with ability to skillfully mix and serve variety of beverages by combining ingredients such as liquors, soda, water, sugar, bitters, infusions, and garnishes, with understanding of compatible tastes, scents and textures to produce curated, pleasurable experience for each client
• Knowledge of correct proportions and mixtures to use in preparing beverages according to name request from patrons or servers
• Recognize intoxicated or unruly patrons and gracefully resolve potential issues or seek assistance if needed
• Collect tabs in appropriate amounts and reconcile them with quantities and prices of items dispensed
• Quickly recognize impending shortages of supplies based on volume of business and insure their timely replacement
• Properly operated bar, receipts, and inventory with accountability
• Lift and transport heavy trays, delivering food in smooth and elegant manner, and gracefully clearing tables without interrupting client’s enjoyment of event or meal
• Flexibly transition between cocktail events to white glove service at weddings
• Plan and direct events, assigning workers under direction to appropriate roles
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Followed strict recipes and drink measurements to minimize product used.
• Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
• Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
• Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 70% improvement over prior onboarding process.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
• Checked ID cards and verified bar guests were of legal age.
• Consulted with managers to organize special events and promotions.
• Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Closed out cash register and prepared cashier report at close of business.
• Improved customer service rankings by resolving issues quickly and accurately.

• As general manager was hired by owners of this business to transform it
• Due to mismanagement, it had drawn near to nuisance status
• Shifted aesthetic and ethos to attract locals, business people, artists, and interest groups
• Developed regular programming which catered to spectrum of tastes while retaining consistency of character
• Redeveloped food and beverage menu with infusions, period cocktails, and botanical, aromatic mixtures
• Added variety of craft beers and microbrews, as well as imported European wines, while maintaining focus on local producers and keeping affordable options available
• Scheduled regular events with very successful attendance, such as album premiers for nationally known musical acts, television pilot launch parties, jazz nights with renowned musicians, poetry readings, and DJ nights featuring broad spectrum of different styles of music catering to variety of tastes
• I was responsible for accomplishment of several objectives such as but not limited to:
• Internal/external public relations
• Business and Event Promotion
• Content writing, copy editing, multimedia production (photography, graphic design), web content management, social media management
• Rehabilitation and rebranding of established business in a busy and popular district (Lawrenceville)
• Coordinating and connecting programming and community groups
• Ensure adequate staffing during all shifts
• Interview, hire, and train employees with regular performance evaluations
• Communicate company policy, standards and procedures
• Direct and manage staff members to meet standards and reach objectives
• Regularly hold meetings and coaching sessions to update policy and procedures
• Receiving and reviewing deliveries
• Direction and planning of day-to-day operational functions
• Publicizing by designing and placing advertisements, driving engagement via social media
• Event Coordination for parties, performances, and other events
• Adhering to budget, maximize profits and manage cashflow
• Tracking movement of inventory and sales
• Tracking profits from sales of beer, cocktails, wines, spirits and beverages
• Enforcing health and safety protocols conforming to health code guidelines
• Loss reduction and theft deterrence
• Managed administrative logistics of events planning, event booking and event promotions.
• Communicated with catering, lighting and sound companies to obtain price quotes.
• Hired, trained and supervised volunteers and support staff required for events.
• Arranged availability of audio-visual equipment, transportation and displays for various types of events.
• Created and maintained event expenditures, budgets and timelines in job-related software.
• Organized, coordinated and deployed events while focusing on delivering superior customer service.
• Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
• Liaised with marketing and PR colleagues to promote special events in social calendars.
• Inspected event facilities to confirm conformance to customer requirements.
• Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
• Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
• Coordinated schedules and timelines for events.
• Developed post-event reports to determine effectiveness of each event.
• Coordinated florists, photographers and musicians during for events.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.

• For Oak Room, period bar in luxury boutique hotel
• Responsible for all regular Bar duties as well as events requiring specialty knowledge such as Wine Tastings with food pairings, Chamber Music performances , and weddings with specific gourmet menu requirements and specialty cocktails
• Take beverage orders from servers or directly from guests or patrons
• Mix ingredients, for instance; soda, sugar, bitters or fruit juice
• Collect payment for beverages or drinks served and record sales
• Maintain record and control of bar stock and arrange supplies
• Mix drinks, water and other components to get ready cocktails and other drinks
• Clean glasses and additional utensils
• Sanitize ice tanks, coolers, and other bar tools
• Serve beverages and food
• Clean bar area and wash glassware
• Replace drink tanks as finished
• Slice and pit fruit for garnishing drinks
• Prepare appetizers such as panini, cheese plates, desserts
• Crafted special drink and cocktail menu items for seasonal offerings.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Closed out cash register and prepared cashier report at close of business.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Determined business needs by acquiring client feedback for process improvements.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Maximized customer service by training staff, overseeing operations and resolving issues.
• Checked ID cards and verified bar guests were of legal age.
• Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
• Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
• Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing improvement over prior onboarding process.

• Elegant restaurant in the cultural district
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• I worked effectively in a high volume, fast paced environment while recognizing the unique needs and preferences of guests
• Catering to the 'Theatre' crowd as well as professionals working downtown; understanding the level of service expectations contingent on serving such patrons
• Mentoring and training an efficient team of servers, as well as accounting for all sales and receipts
• Provide excellent patron experiences through superior customer service, evidenced by high number of regular patrons personally requesting my assistance and attention to their needs on a consistent basis
• Explain how various menu items are prepared, describing ingredients and cooking methods, demonstrating a consistent and thorough knowledge of the product
• Maintain awareness of customers to ensure that they are enjoying their meals and take action to correct any problems
• Consistently exceed sales goals by effectively managing sections and multi-tasking
• Thorough knowledge of restaurant systems and procedures
• Developed and implemented processes to maximize efficiency and coordination between back and front of house teams
• Recommend changes to ownership based on patron requests, including adding additional seating and streamlining service procedures, thus increasing efficency and faster turnover of tables while simultaneously maintaining customer satisfaction
• Completed NSF/ACHD Food Safety Manager training course
• Listed in the National Registry of Food Safety Professionals as a Certified Food Safety Manager.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Monitored expenditures to mitigate risk of overages.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Maintained professional, organized and safe environment for employees and patrons.
• Prepared annual budgets with controls to prevent overages.

• Of mixed use gallery/retail/performance space
• Owner of popular event and retail space in converted warehouse in thriving arts corridor in Pittsburgh
• During week, managed retail operations which involved direct sales and consignment
• Both new and vintage goods were sold, business also doubled as tea house with light fare
• On weekends, space was converted during evenings into performance space, with local and touring musical acts performing
• I was responsible for management of small staff of 5-7 employees
• On first Fridays, events would be coordinated with local gallery crawl, and local artists would display their work, which would hang for month and be available for purchase
• Monthly boutique flea market
• Opening/Closing, Direction and planning of day-to-day operational functions
• Gallery curation and management, including negotiating terms of payment and drafting contracts
• Event Coordination for parties, performances, and other events
• Content writing, copy editing, multimedia production (photography, graphic design), web content management
• Publicizing by designing and placing advertisements, driving engagement via social media
• Bookkeeping and Accounts payable
• Retail inventory management
• Supporting local businesses and forming positive, cooperative relationships with them
• Loss reduction and theft deterrence
• Direction and planning of day-to-day operational functions
• Tracking movement of inventory and sales
• Consulted with customers to assess needs and propose optimal solutions.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
• Surpassed revenue objectives year over year through strategic promotional plans.

• Vintage resale
• Since early 2000s, have intermittently worked as merchant of antique and vintage wares and objets d’art, publicly and via private transactions for specific items as sought by collectors

Event planning

• Online listing and auctions via several well known sites, advertising and promotions
• Antique fairs, Flea Markets, Sidewalk Sales, and Antique Bazaar sales
• Shipping
• Built new business relationships, resulting in increased revenue.
• Checked on transport of sales and purchases to determine customer receipt.
• Delivered exceptional service to customers and potential customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Stocked merchandise, clearly labeling items and arranging according to size or color.
• Developed strong rapport with customers and created positive impression of business.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Manager of call center
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Technical set up and maintenance,
• Hiring and testing of prospective employees
• Performed statistical analyses to gather data for operational and forecast team needs.
• Managed work and performance of more than 30employees.
• Devised and deployed successful marketing strategies, dramatically boosting store ranking.
• Checked facility, employee work and service levels to maintain compliance with company standards.
• Managed, trained and motivated personnel to continuously improve knowledge and abilities.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Eased team transitions and new employee orientation through effective training and development.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Assisted in recruiting, hiring and training of team members.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.