Michael Eliserio
Mission,TX
Summary
Dedicated customer service professional skilled in issue resolution and effective communication. Proven ability to maintain organization and cleanliness in fast-paced environments while delivering exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Laborer
KraftHeinz Food
New Ulm, Minnesota
09.2025 - 08.2026
- Operated machinery to package food products efficiently.
- Assisted in loading and unloading materials from delivery trucks.
- Maintained cleanliness and organization throughout the production area.
Customer Service Representative
Ubiquity Global Services
Mission
01.2025 - 09.2025
- Handled customer complaints with empathy and professionalism.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Utilized CRM software to track customer interactions seamlessly.
- Maintained a positive attitude in high-pressure situations consistently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Front Desk Representative
TruFit Gym
Mission, tx
11.2022 - 01.2024
- Greeted and assisted members upon arrival at the gym.
- Managed membership registrations and inquiries efficiently.
- Handled member concerns and resolved issues promptly.
- Coordinated class schedules and appointments for members.
- Maintained cleanliness and organization of front desk area.
Education
Palmview Highschool
Mission, TXSkills
- machine operation
- CRM software management
- customer interaction
- issue resolution
- call center operations
- data collection
- scheduling
- multi-line phone handling
- time management
- effective communication
- verbal communication
- customer engagement
- problem solving
- critical thinking
- adaptive training
- positive attitude
- typing proficiency
- Call center operations
- Data collection
- Typing proficiency
Timeline
Laborer
KraftHeinz Food
09.2025 - 08.2026
Customer Service Representative
Ubiquity Global Services
01.2025 - 09.2025
Front Desk Representative
TruFit Gym
11.2022 - 01.2024
Palmview Highschool