Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Michael Elliott

Glenburn,Maine

Summary

Enthusiastic business leader with over 17 years of high-performance leadership, entrepreneurship, business and community development, marketing, and project management. Deep knowledge of business systems with an emphasis on growth and expansion, program development, building brand equity, reputation management, and tactical marketing and PR strategies. Deep experience and strength in building strategic relationships to support key business initiatives. Offering excellent interpersonal and communication skills and experience managing and operating in matrixed organizations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Relationship Manager

Mission Broadband, Inc
Bangor, ME
12.2021 - Current
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Maintained customer relationship database using Salesforce for customer interactions, business development, and client satisfaction.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Led outreach efforts in municipalities across New England to engage with communities for broadband projects

Manager, Finance and Business Development

Northern Light Health
Bangor, ME
02.2021 - 12.2021
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Built entire business development platform from the ground up, resulting in a 130% increase in new client opportunities
  • Managed a statewide marketing strategy, impacting every region of the state, and throughout New England through various channels

Director, Economic Development

Eastern Maine Development Corporation
Bangor, ME
04.2019 - 02.2021
  • Built and strengthened over 75 productive and valuable industry relationships to drive collaboration, engagement and revenue stream development
  • Worked closely with regional business and municipal leaders to attract and grow businesses, encompassing eight communities
  • Established and executed regional marketing and business growth plans on behalf of Penobscot County Commissioners
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning, resulting in first cooperative regional meeting among municipal employees and elected leadership
  • Worked with several regional organizations and post-secondary institutions to develop workforce and help to place them with local companies of all sizes
  • Utilized trends in retail and other business marketplaces to create solutions and refine business strategies for new and existing businesses in region
  • Negotiated with local and federal agencies to procure grant funding in support of business attraction and community development
  • Spearheaded innovative approaches to resource allocation and strategic planning.

Process Improvement Consultant

Northern Light Health
Brewer, Maine
10.2018 - 04.2019
  • Worked with project teams and stakeholders to ensure that all activities associated with assigned engagement or project have established proper ownership, responsibility, and accountability for all efforts
  • Participated in design and road map discussions and provided strategic direction on final design and deployment approach for each initiative
  • Implemented control and risk mitigation opportunities, utilizing root cause analysis and problem solving techniques, and worked with subject matter experts to implement those identified improvements, resulting in production improvement of 25%
  • Documented test plans and results, technical issues, bugs, solutions, and other necessary activities to create record of useful data for Northern Light Health stakeholders, in order to improve quality and reduce risk
  • Managed activities for specific performance tests and technologies as senior technical resource, particularly within scope of Telehealth
  • Led development of performance measurement systems and comprehensive management reporting to support effective process and performance management

Director, Digital Services

Northern Light Health
Brewer, Maine
09.2015 - 09.2018
  • Led all aspects of digital marketing, SEO, reputation management, custom web software development, and tactical elements of marketing strategy
  • Provided consulting services to physicians, clinical leadership, hospital Executive Officers, board of directors, community stakeholders, and members of senior leadership throughout the state
  • Executed all aspects of HR, including proactive recruitment, hiring, coaching, training, retention initiatives, employee experience, and career development
  • Assisted with the management of a multi-million dollar brand and marketing budget, including financial forecasting, pro forma analysis, and other P&L related matters
  • Created capacity management workflow that was adopted by senior leadership within the health system, resulting in employee experience improvement scores of over 90% in my department
  • Highly engaged with the community through multiple organizations, events, and volunteer efforts to support and enhance the Northern Light Health brand

Chief Operating Officer

Lighthouse Web Solutions, Dba Of Northern Light
Bangor, Maine
12.2014 - 09.2015
  • Led planning process for company as well as providing and analyzing data
  • Created and monitored indicators of customer satisfaction and outcome
  • Initiated appropriate improvement interventions to enhance market share, and inform scope of services
  • Ensured budgeted financial outcomes (operational and capital) to meet mission and deliver scope of service
  • Managed operations to include prioritizing workload; allocation of departmental resources; development of policies and procedures as appropriate; development and management of annual operating budget; development of capital acquisition requests
  • Led organizational long-range planning, developing annual goals; performing analysis, development, implementation, and documentation of corporate projects, ensuring annual growth of 15% year over year
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Set and conveyed recruitment goals to downstream staff.
  • Customized strategies for different types of vacancies, including wording of job profiles, social media techniques and websites used.

Operations Manager

Lighthouse Web Solutions, Dba Of Northern Light
Bangor, Maine
09.2010 - 12.2014
  • Direct and coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Established and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Leveraged consultative sales strength to formalize all service level agreements and negotiations with new clientele that suit their needs while increasing new business revenue, resulting in a 40% increase in new revenue
  • Streamlined client satisfaction best practices, including aftercare, community engagement, conflict resolution, and net present value surveys and analysis
  • Customized strategies for different types of vacancies, including wording of job profiles, social media techniques and websites used
  • Set and conveyed recruitment goals to downstream staff

Manager

Best Buy
Bangor, Maine
05.2006 - 09.2010
  • Review operational records and reports to project sales and determine profitability
  • Maximized efficiency by coaching and mentoring approximately 120 personnel on sales principles, industry practices, company procedures, customer aftercare, and various internal systems
  • Rapidly promoted to higher levels of company management, demonstrated ability to handle multiple departments at multiple locations, while exceeding sales goals and preparing employees to adapt to change
  • Exceeded corporate and personal quotas on consistent basis throughout team, continually receiving sales performance ratings in top 1%
  • Collaborated with corporate leadership to create company play books, manager mentor procedures, and best practices portal via company intranet and training manuals
  • Participated in new Innovations such as new applications such as employee knowledge base, productivity spreadsheets, and key performance indicator guidelines that helped improved district and territory margin performance by 35%
  • Set and conveyed recruitment goals to downstream staff.

Education

MBA - Business

Liberty University
Lynchburg, VA
2014

Bachelor of Science - Interdisciplinary Studies

Liberty University
Lynchburg, VA
2012

Skills

  • Community Advocacy
  • Business Development
  • Program Development
  • Tactical and Strategic Marketing
  • Grant Writing Experience
  • Economic Development
  • Customer Relationship Management
  • Outstanding Interpersonal Skills
  • Business & Community Development
  • Project Management
  • Strategic Planning
  • Workforce Development Strategies

Accomplishments

  • Earned the Brad Anderson Award for consistent top 10 performance, managerial training/mentorship, and innovation at Best Buy; one of eight recipients in the entire company
  • Won several local, County, State, and Federal grants for various economic, business, and community development initiatives
  • Incoming Chair of the Communities Committee under the FOR/Maine initiative
  • Former Steering Committee member of the Bangor Region Leadership Institute
  • First Executive Director of the Katahdin Region Development Board
  • Attendee of the Daniel Hanley Center for Healthcare Leadership
  • Helped local businesses find over 1.5 million in various funding opportunities, including grants, SBA programs/loans, angel investment, and other funding mechanisms
  • Former Rotarian in Ellsworth and Waterville
  • Active in several Chambers of Commerce over the course of my career
    Former Vice President of the local chapter of BNI

Certification

  • Certified Lean Management Professional
  • Professional Internet Marketer Certified

References

Mike Michaud, Former US Congressman of the 2nd District of Maine, Board of Trustees at the University of Maine
Former Board Chair, KRDB
207.723.1190
michaelhmichaud@gmail.com

Deb Rountree, Associate Academic Dean, EMCC
Former Board Member, KRDB
207.731.9975
dvoisine@maine.edu

Tony Cameron, CEO, Maine Tourism Association
Former Community Partner and Client
207.899.5853
tcameron@mainetourism.com

Lee Umphrey, CEO, Eastern Maine Development Corporation
Former Supervisor
207.951.6244
lumphrey@emdc.org

Peter Jamieson, Manager, Town of Millinocket
Former Community Partner
207.965.5603
manager@millinocket.org

Ry Russel, Entrepreneur
Former Client
207.274.1941
ry@ryzabove.com

Timeline

Customer Relationship Manager

Mission Broadband, Inc
12.2021 - Current

Manager, Finance and Business Development

Northern Light Health
02.2021 - 12.2021

Director, Economic Development

Eastern Maine Development Corporation
04.2019 - 02.2021

Process Improvement Consultant

Northern Light Health
10.2018 - 04.2019

Director, Digital Services

Northern Light Health
09.2015 - 09.2018

Chief Operating Officer

Lighthouse Web Solutions, Dba Of Northern Light
12.2014 - 09.2015

Operations Manager

Lighthouse Web Solutions, Dba Of Northern Light
09.2010 - 12.2014

Manager

Best Buy
05.2006 - 09.2010

MBA - Business

Liberty University

Bachelor of Science - Interdisciplinary Studies

Liberty University

Similar Profiles

CREATE PROFILE
Michael Elliott