Summary
Overview
Work History
Education
Skills
Hobbies: Building Computers, Troubleshooting Computers, Sports
Timeline
Generic

Michael Elliott

Russell Springs,KY

Summary

I've done a multitude of jobs over the years, I'm proficient with computer and customer service related tasks. I've been building and troubleshooting computers since the age of eight. I've worked in the customer service industry since the age of sixteen. I learn quickly and highly adaptable to new technologies and procedures. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

6
6
years of professional experience

Work History

Cashier

Lowes
01.2023 - 11.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Manager on Duty

Advance Auto Parts
03.2019 - 01.2023
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Strengthened relationships with key clients through regular communication and proactive problem solving.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Receiving Unloader

Walmart
04.2018 - 03.2019
  • Enhanced warehouse efficiency by accurately unloading and sorting incoming shipments.
  • Reduced product damage by carefully handling delicate items during the unloading process.
  • Streamlined inventory management with precise documentation of received goods.
  • Improved receiving department productivity, collaborating closely with team members to unload trucks efficiently.
  • Maintained a safe working environment by adhering to company safety guidelines during unloading tasks.
  • Minimized lost inventory by promptly reporting discrepancies in shipment quantities and damages to supervisors.
  • Expedited the receiving process, using equipment such as pallet jacks and forklifts to unload heavy merchandise safely and efficiently.
  • Consistently met deadlines for receiving deliveries, planning work schedules accordingly to accommodate fluctuating shipment volumes.
  • Showcased problem-solving skills when addressing discrepancies in shipping documents or damaged goods upon arrival.
  • Used barcode scanners and other technology to track and document cargo information.
  • Assisted other team members in navigating large loads.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.

Education

GED -

Daytona State College
Daytona Beach, FL

Skills

  • Staff Training
  • Cash Drawer Management
  • Coaching and Mentoring
  • Till Counting
  • Customer Service
  • Time Management
  • Analytical Thinking

Hobbies: Building Computers, Troubleshooting Computers, Sports

I've been building and troubleshooting computers since the age eight. I'm currently on a computer I built with the following.


Specs:

CPU: 13900k

Ram: 64gb

GPU:  RTX 4090

OS: Windows 10

Dual Monitor Setup (May be upgrading in future to Tripple Monitor Setup)

Web Cam

Headset Microphone


I've played sports off and on my whole life, mostly football.



Timeline

Cashier

Lowes
01.2023 - 11.2023

Manager on Duty

Advance Auto Parts
03.2019 - 01.2023

Receiving Unloader

Walmart
04.2018 - 03.2019

GED -

Daytona State College

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Michael Elliott