Michael Elliott
Hampstead,NC
Summary
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening, and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Lumber Department Supervisor
Lowes Home Improvement Stores
01.2022 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 7 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Manager of Operations
EJN Incorperated
02.1992 - 01.2022
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
Education
High School Diploma -
Woodbridge High School
Woodbridge, VA06.1995
Skills
- Staff Management
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Training and Development
- Sales management
- Teamwork and Collaboration
- Customer Service
- Positive Attitude
- Organizational Skills
- Problem-solving aptitude
Certification
- Forklift Certification
- Basic Life Support Certification (BLS)
Timeline
Lumber Department Supervisor
Lowes Home Improvement Stores
01.2022 - Current
Manager of Operations
EJN Incorperated
02.1992 - 01.2022
High School Diploma -
Woodbridge High School
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