Michael Ellis (He/Him)

Worked remotely for the first few months, then traveled throughout the North and South islands.

• Managed Model N's CDM SaaS solution for two clients in the High Tech field with cumulative $190B+ market cap
• Directed 5+ initiatives to improve process workflow and output across multiple clients resulting in a decrease in customer support issues by 15% in 6 months
• Led an RPA implementation for a $3B+ client with a tight schedule that resulted in them signing a multimillion dollar renewal

• Highest NPS score on the onboarding team, called out specifically in user surveys for spectacular customer service
• Wrote and executed custom SQL queries that were shared with the support team to improve workflow efficiency
• Won the Model N DARE award in 2020 for Newcomer of the Year.

• Led the team in client savings for my final 6 months through daily fare drops monitoring via sniffer programs and script usage
• Technical expertise in both Sabre and Amadeus global distribution systems (GDS), juggling multiple reservations via our ticket queue to ensure swift and effective service
• Promoted within 4 months to training new hires on software usage and best practices