Michael Ellis
Miami
Summary
Collaborative team player with exceptional attention to detail. Strong at communication, time management and organizational abilities. Capable of learning and adapting to any situation.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Starbucks
Miami
04.2025 - Current
- Supported the store manager in achieving operational goals and initiatives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Assisted in daily operations to maintain store standards and customer satisfaction.
- Implemented and created routine around GAS and 5-Key Moments
Shift Supervisor
Starbucks
Miami
12.2020 - 04.2025
- Promoted culture and values of Starbucks by acting with integrity and honesty.
- Maintained composure during high-volume periods to uphold store standards.
- Anticipated customer and store needs through constant evaluation of environment.
- Communicated essential information to the manager, fostering a Third Place experience during shifts.
- Trained new partners with respectful coaching and positive reinforcement of performance.
- Provided feedback on partner performance to store manager, enhancing team effectiveness.
- Recognized changes in partner morale, communicating observations to store manager.
- Delivered legendary customer service by connecting with customers and addressing needs.
Barista
Starbucks
06.2018 - 01.2019
- Created quality community through coffee and Starbucks models
- Made and served 50+ café beverages per day with speed, quality and consistency.
- Memorized recipes for 40+ specialty coffee beverages and seasonal offerings.
- Complied with standards for merchandising, stocking and storing product.
- Interacted with numerous customers to provide excellent customer service to consumers.
Resident Assistant
Florida International University Office of Residential Life
08.2015 - 05.2018
- Worked directly with FIU Residential Life to achieve and build community with residents residing on campus.
- Managed conflict and mediation situations with students through implemented and enforced college policy while providing a safe and fun environment for student residents.
- Initiated and held programs for residents in order to build community.
- Development as a role model, educator, etc.
Peer Advisor
Florida International University Office of Orientation and Family Programs
01.2017 - 01.2018
- Worked directly with 9000+ incoming and transfer college students.
- Worked in a high-pace environment for upwards up to eighteen hours a day with a staff of fifty-five that developed public speaking, mentoring, and professionalism.
- Created and performed programs that utilized role-playing to communicate topics such as safety, time management, and development while in college.
- Compiled vast knowledge of FIU and history.
Education
Bachelor of Science - Criminal Justice
Florida International University
12.2018
Skills
- Microsoft Suite expertise
- Inventory management
- Staff scheduling
- Team building
- Conflict resolution
- Customer service excellence
- Time management
Timeline
Assistant Store Manager
Starbucks
04.2025 - Current
Shift Supervisor
Starbucks
12.2020 - 04.2025
Barista
Starbucks
06.2018 - 01.2019
Peer Advisor
Florida International University Office of Orientation and Family Programs
01.2017 - 01.2018
Resident Assistant
Florida International University Office of Residential Life
08.2015 - 05.2018
Bachelor of Science - Criminal Justice
Florida International University