Michael Elmore
Largo,FL
Summary
Driven Customer Support Representative with over 7 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
9
9
years of professional experience
Work History
Customer Support Representative
CCS Medical
04.2019 - 10.2024
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ensured all HIPAA regulations were followed through entire process.
Member Service Representative
Morneau Shepell
04.2018 - 03.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Customer Service Specialist
Matrix Medical Network
07.2017 - 02.2018
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Scheduled in home health visits for health aides and nurse practitioners.
- Ensured all HIPAA regulations were followed through entire process.
Customer Service Representative
Professional Surveys Inc.
01.2016 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Properly ensuring that all information is accurate.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Building rapport with members
Education
High School Diploma -
Largo High School
Largo, FL04-2004
Skills
- Customer Success Management
- Complaint Handling
- Data Management
- Report Generation
- Inbound call answering
- Organization and recordkeeping
- Problem-Solving
- Teamwork and Collaboration
- Active Listening
Timeline
Customer Support Representative
CCS Medical
04.2019 - 10.2024
Member Service Representative
Morneau Shepell
04.2018 - 03.2019
Customer Service Specialist
Matrix Medical Network
07.2017 - 02.2018
Customer Service Representative
Professional Surveys Inc.
01.2016 - 04.2017
High School Diploma -
Largo High School
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