Michael Emge
Cape Coral
Summary
Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. People person who loves to motivate and inspire others a well.
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
Enterprise Mobility
12.2023 - 03.2025
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships
- Supervised daily operations and sales functions to maximize revenue,sales opportunity, customer satisfaction, and employee productivity.
- Conducted monthly performance reviews with team members, fostering professional growth and development.
- Continually maintained and improved company's reputation and positive image in markets served.
- Analyzed and reported on KPIs to validate and demonstrate success of sales process within the sales consultants.
- Negotiated with vendors to secure better service terms that enhanced overall customer experience and increased profitability.
- Execute and develop sales strategy tailored to achieve monthly and Fiscal year growth targets.
- Analyzed customer feedback data to identify trends and areas for improvement.
- Elevated customer satisfaction scores by implementing next day service calls to ensure a completely satisfied customer experience.
- Championed customer-centric culture within company, leading by example and rewarding exceptional customer service behaviors.
- Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
- Inspire sales team setting clear weekly and monthly goals while driving accountability to achieve overall sales goals.
- generation of more leads through marketing efforts with preferred lending partners and daily rental locations.
- Work closely with business development team to ensure smooth acquisition and transition of implementing program with new lender or vendor.
Senior Sales Consultant
Enterprise Mobility
03.2021 - 12.2023
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Mentored junior sales consultants, providing guidance and support for career growth.
- Established strong client relationships for increased customer loyalty and repeat business.
- Organized and attended industry events, strengthening brand presence within the marketplace.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Improved team collaboration, streamlining communication to enhance overall efficiency.
- Performed 80-100 marketing calls per day to establish weekly appointments.
- Utilized Salesforce CRM system to track activities and set appointments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Negotiated prices, terms of sales and service agreements.
Sales Consultant
Enterprise Mobility
08.2019 - 03.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Built diverse and consistent sales portfolio.
Sales Management Trainee
Enterprise Mobility
05.2018 - 07.2019
- Learned experience in customer service, finance, sales, marketing and operations.
- Received guidance, mentorship and support needed to be successful in facilitating a business.
- Establish essential relationships in the community with partners and vendors to build brand and own book of business.
- learned how to work in a competitive sales culture and build mindset regarding resiliency and overcoming objections.
- Prepared sales presentations for clients showing success and credibility of products.
- Facilitated systems and procedures to increase sales.
- Liaised with potential customers and clients professionally to build rapport and expand industry network.
Sales Associate
Nike
06.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Communications
Minnesota State University-Mankato
Mankato, MN12-2017
Skills
- Cross-functional collaboration
- Customer empathy
- Data analytics
- Staff management
- Microsoft office
- Relationship building
- Team recruiting and hiring
- Salesforce CRM software
- Creative and innovative
- Corporate communication
- Sales forecasting
- Budgeting and allocation
- Teamwork
- Problem-solving
Timeline
Customer Experience Manager
Enterprise Mobility
12.2023 - 03.2025
Senior Sales Consultant
Enterprise Mobility
03.2021 - 12.2023
Sales Consultant
Enterprise Mobility
08.2019 - 03.2021
Sales Management Trainee
Enterprise Mobility
05.2018 - 07.2019
Sales Associate
Nike
06.2017 - 04.2018
Bachelor of Science - Communications
Minnesota State University-Mankato
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