Michael Emmons
Client Solutions Specialist
Orlando
Summary
Results-driven professional with a diverse background in business administration, sales management, and customer service. Proven expertise in account management, appointment setting, client relations, and operational oversight. Adept at leading teams, improving processes, and driving revenue growth. Known for excellent communication, organization, and leadership skills. Seeking to contribute to a forward-thinking organization where I can further develop my career.
Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
Work History
Account Manager / Appointment Setter / Trainee
U.S. Lawns
01.2025 - Current
- Manage B2B outreach to schedule qualified appointments for franchise partners.
- Act as the point of contact for new and existing client accounts, building strong relationships.
- Assist with onboarding and training processes in a trainee capacity.
- Support operations and administrative duties to ensure franchise growth and satisfaction.
- Utilize CRM tools to track leads, follow-ups, and appointment outcomes.
- Key Skills: Appointment Setting, CRM Management, Client Relations, B2B Sales, Cold Calling, Team Collaboration, Time Management
Operating Officer
IU Capital
05.2022 - Current
- Oversaw daily operations with third-party service providers, including transfer agents.
- Resolved operational issues in trading processes and implemented efficiency improvements.
- Supported internal departments with fund reporting and data management.
- Participated in compliance oversight and strategic planning with fund intermediaries.
- Contributed to ETF operations and capital markets functions.
Account Specialist / Customer Support
247AI (Verizon Billing)
08.2020 - 02.2022
- Managed customer accounts and billing inquiries via live chat and administrative platforms.
- Handled account adjustments and monitored collections.
- Performed data entry and maintained detailed records.
Customer Service Representative
Asurion (Verizon)
09.2019 - 09.2020
- Delivered tech support, billing assistance, and upselling services.
- Facilitated virtual training sessions and evaluated team performance.
Sales Representative
Bluegreen Vacations
09.2018 - 04.2019
- Sold vacation packages over the phone and handled inbound inquiries.
- Maintained performance reports and consistently met sales targets.
Sales Representative
Cellular Sales (Verizon)
11.2017 - 04.2018
- Consistently ranked as a top-performing new hire.
- Managed face-to-face sales and warranty upselling.
eBay Sales Manager
All Pro Automotive
01.2015 - 11.2017
- Oversaw eBay operations and executed over 300 weekly transactions.
- Trained employees and managed online sales strategy.
- Handled over $150K in PayPal transactions and conducted sales analytics.
Administrative Assistant
Randstad (Temp Agency)
01.2012 - 02.2015
- Performed administrative and receptionist duties.
- Processed vouchers and maintained records for public assistance programs.
Education
Associate of Business Administration -
Polk State College
Lakeland, FLProfessional Training - Business & Trading Courses
Trade Empowered
Skills
- Sales & Marketing Strategy
- CRM Tools & Lead Tracking
- Operational Oversight
- Risk & Compliance Management
- Customer Relationship Management
- Leadership & Team Development
- Microsoft Excel & Data Entry
Training
Trade Empowered (Business & Trading Courses), 2013
Awards
- Completed Business & Self-Development Courses
- Former Small Business Owner, Pinnacle CC
Timeline
Account Manager / Appointment Setter / Trainee
U.S. Lawns
01.2025 - Current
Operating Officer
IU Capital
05.2022 - Current
Account Specialist / Customer Support
247AI (Verizon Billing)
08.2020 - 02.2022
Customer Service Representative
Asurion (Verizon)
09.2019 - 09.2020
Sales Representative
Bluegreen Vacations
09.2018 - 04.2019
Sales Representative
Cellular Sales (Verizon)
11.2017 - 04.2018
eBay Sales Manager
All Pro Automotive
01.2015 - 11.2017
Administrative Assistant
Randstad (Temp Agency)
01.2012 - 02.2015
Professional Training - Business & Trading Courses
Trade Empowered
Associate of Business Administration -
Polk State College
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