Summary
Overview
Work History
Education
Skills
Timeline
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Michael Endoso

Portland,Oregon

Summary

Resourceful and dedicated individual with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Committed to delivering exceptional service and strong collaborative skills leading to optimum outcomes.

Overview

15
15
years of professional experience

Work History

Virtual Receptionist

Ruby
06.2023 - Current
  • Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
  • Screened calls to provide information, schedule appointments and take detailed messages.
  • Utilized automated systems to handle customer requests and initiate and complete service orders.
  • Created reports, speaking notes and presentations for meetings and conferences using Microsoft Teams, Excel, and Powerpoint.

Store Manager/Market Training Manager

UNTUCKit
02.2018 - 05.2023
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Utilized analytic software to track and review sales staff performance and provided comprehensive coaching in SMS and In-Store Clienteling, Building KPIs and Leadership Success.
  • Provided innovative ideas to increase company share and social media presence.

Customer Service Manager

Guitar Center
03.2015 - 05.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of escalated customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide regarding our A-List artists and production companies.

Customer Service Manager

Gap And Banana Republic
05.2012 - 02.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.


Assistant Manager

Starbucks
09.2008 - 03.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

High School Diploma -

Marin Catholic High School
San Rafael, CA

Associate of Arts - Philosophy

College of Marin
Greenbrae, CA

Skills

  • Relationship Cultivation
  • Interpersonal Communications
  • Strong Multitasking Skills
  • Marketing and Advertising
  • Operations Oversight
  • Sales Analysis
  • Product Analysis
  • Employee Training
  • Hiring and Onboarding

Timeline

Virtual Receptionist

Ruby
06.2023 - Current

Store Manager/Market Training Manager

UNTUCKit
02.2018 - 05.2023

Customer Service Manager

Guitar Center
03.2015 - 05.2018

Customer Service Manager

Gap And Banana Republic
05.2012 - 02.2015

Assistant Manager

Starbucks
09.2008 - 03.2012

High School Diploma -

Marin Catholic High School

Associate of Arts - Philosophy

College of Marin

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Michael Endoso