MICHAEL ENSOR
PROSPECT,KY
Summary
Seasoned Motorcycle Mechanic and Service Manager with a proven track record at Station Park Honda. Expert in vehicle inspection and parts inventory management, I excel in diagnosing and enhancing motorcycle performance and durability. Known for exceptional customer service and meticulous and accuracy-focused work, I significantly improve service quality and customer satisfaction. Extensive hands-on experience repairing and servicing motorcycles, ATV's and Side-By-Sides.
Overview
24
24
years of professional experience
Work History
Motorcycle Mechanic
YAMAHA OF LOUISVILLE
09.2024 - Current
- Dismantled and rebuilt engines to diagnose and repair problems.
- Repaired or modified motorcycle frame, enhancing durability, and structural integrity.
- Fabricated parts and components for repairs to motorcycle frame adding support and durability.
- Diagnosed and repaired electrical assemblies such as headlights, tail lights, starters and signal lights in accordance with DOT laws.
- Operated diagnostic equipment to better educate customers on problems with their vehicles.
- Performed maintenance on different categories and brands of motorcycles.
- Used blueprints and technical instructions to make repairs to and replacements of motorcycle subassemblies such as brakes, forks, and transmissions.
Motorcycle Mechanic
Retro Wrench
10.2023 - 08.2024
- Dismantled and rebuilt engines to diagnose and repair problems.
- Performed maintenance on different categories and brands of motorcycles.
Service Manager
Station Park Honda
10.2000 - 01.2023
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Resolved customer complaints in professional and timely manner.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Handled manufacturer warranty claims.
Education
AIRFRAME AND POWERPLANT DEGREE - Aviation
JCTC
Louisville, KY12-2025
High School Diploma -
Oldham County High School
Buckner, KY06-1995
Skills
- Vehicle Repair Technician
- Vehicle inspection
- Power tools operation
- Parts inventory management
Timeline
Motorcycle Mechanic
YAMAHA OF LOUISVILLE
09.2024 - Current
Motorcycle Mechanic
Retro Wrench
10.2023 - 08.2024
Service Manager
Station Park Honda
10.2000 - 01.2023
AIRFRAME AND POWERPLANT DEGREE - Aviation
JCTC
High School Diploma -
Oldham County High School
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