Michael Ernest
Kerrville,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Energetic, dedicated to enhancing customer satisfaction, meeting sales and profitability goals.
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style.
Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Department Manager Hardware
Gibson's Discount Center
10.2022 - 01.2023
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Maintenance Supervisor
River Hills Country Club
08.2020 - 10.2022
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Collaborated with cross-functional teams to develop budgets for maintenance projects, prioritizing tasks based on urgency and costeffectiveness.
Housekeeping Manager
River Hills Country Club
11.2019 - 08.2020
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all buildings,
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Led the implementation of environmentally friendly practices within the department, reducing water consumption and chemical usage.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Construction Worker
Elegant Homes of Texas
09.2018 - 09.2018
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Streamlined communication between team members, leading to increased collaboration and problem-solving capabilities.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
Upholsterer
Anderson upholstery
04.2018 - 09.2018
- Increased customer satisfaction by providing high-quality upholstery services and meeting project deadlines.
- Conducted thorough consultations with clients to determine their specific needs and preferences for upholstery projects.
- Contributed to business growth by consistently delivering exceptional results on custom upholstery jobs.
- Maintained a well-organized work environment, ensuring tools and materials were readily available for each task.
Sales Associate
On Sale Apparel
09.2017 - 09.2018
- Customer service, Inventory
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
General Laborer/Forklift Operator
Block Creek Concrete Products
11.2017 - 04.2018
- Completed tasks efficiently for timely project completion within set deadlines.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Participated actively in regular safety meetings to stay informed about current rules and best practices for accident prevention on the job site.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Operated forklift to load and unload materials and equipment on trucks.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Education
Certified Pool Operator in Pool maintenance -
Pool and spa Alliance
San Antonio, TX03.2021
Vocational Advance Degree in Upholstery -
Granite vocational training
Granite, OK10.1993
General educational development -
Lakeside High School
Granite, OK08.1992
Skills
Resource and Logistics Planning (2 Years)
Cost Management (3 years)
Inventory control (3 years)
Retail sales (2 years)
Customer service (4 years)
Recruiting (1 year)
Department Management (3 years)
Supervising Experience (4 years)
Property management (2 years)
Project Management (3 years)
Housekeeping Manager (2 years)
Maintenance Supervisor (2 Years)
Certification
Certified Pool Operator, 03/01/21, 02/01/26
Bookkeeping
Basic Accounting
Intro Financial Accounting
Accounting Concepts
Conflict Management
Customer Relationship Management
Human Resources Management
Operations Management
Principles of Management
Retail Management
Sales Management
Social Media Marketing and Management
Timeline
Department Manager Hardware
Gibson's Discount Center
10.2022 - 01.2023
Maintenance Supervisor
River Hills Country Club
08.2020 - 10.2022
Housekeeping Manager
River Hills Country Club
11.2019 - 08.2020
Construction Worker
Elegant Homes of Texas
09.2018 - 09.2018
Upholsterer
Anderson upholstery
04.2018 - 09.2018
General Laborer/Forklift Operator
Block Creek Concrete Products
11.2017 - 04.2018
Sales Associate
On Sale Apparel
09.2017 - 09.2018
Certified Pool Operator in Pool maintenance -
Pool and spa Alliance
Vocational Advance Degree in Upholstery -
Granite vocational training
General educational development -
Lakeside High School
Certified Pool Operator, 03/01/21, 02/01/26
Bookkeeping
Basic Accounting
Intro Financial Accounting
Accounting Concepts
Conflict Management
Customer Relationship Management
Human Resources Management
Operations Management
Principles of Management
Retail Management
Sales Management
Social Media Marketing and Management
Similar Profiles
Windell, Jr. CourseyWindell, Jr. Coursey
Store Manager at Gibson's Discount CenterStore Manager at Gibson's Discount Center
Tanner BealeTanner Beale
Ice Cream Server at Gibson's Soft ServeIce Cream Server at Gibson's Soft Serve
Aiden GibsonAiden Gibson
HVAC Technician at Gibson's RepairHVAC Technician at Gibson's Repair