MICHAEL ERUOTOR
Cookeville,Tennessee
Summary
Ambitious and driven Computer Science student with a goal to continuously advance and grow by acquiring diverse skills for creating useful and interesting programs and scripts. Possess over 4 years of experience in IT and Help Desk positions, specializing in providing exceptional technical support via phone, email, and chat. Skilled in gathering customer information and conducting thorough research to resolve complex technical issues. Demonstrated attention to detail through proficiency in support ticket tracking for comprehensive issue resolution.
Overview
3
3
years of professional experience
Work History
Technical Support
Blackboard
01.2023 - 09.2023
- Used available resources to troubleshoot and solve problems pertaining to websites and windows-based computers.
- Resolved an average of 50 technical support tickets per day, achieving a 95% customer satisfaction rate by utilizing troubleshooting tools and effective communication strategies.
- Responded to customer technical support inquiries and complaints via phone and email, addressing needs in real-time and proactively anticipating future product concerns.
- Provided technical support to troubleshoot and repair computer networks.
Patient Records Associate
BroadPath
10.2021 - 01.2023
- Used Salesforce to input and update Patient files.
- Contacted hospitals for clarification and updates to documentation.
- Followed confidentially regulations to maintain privacy.
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Created and maintained electronic filing system for quick and easy retrieval of records.
Clinical Records Associate
Remote
01.2024 - Current
- Adjusted Databases with patient information.
- Assign proper medical records to the appropriate slots.
- Communicate with Hospitals to inform them of new clinical attachments.
- Followed confidentially regulations to maintain privacy.
- Assisted with typing and data entry.
- Updated records with new information.
Education
Computer Science (BS) -
Tennessee Technological University
Cookeville, TennesseeGoogle Tech Competition
Skills
- Java
- C
- Python
- Git
- Java Python
- Customer Service
- Salesforce
- Technical support knowledge
Timeline
Clinical Records Associate
Remote
01.2024 - Current
Technical Support
Blackboard
01.2023 - 09.2023
Patient Records Associate
BroadPath
10.2021 - 01.2023
Computer Science (BS) -
Tennessee Technological University
Google Tech Competition
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