Michael Escamilla
Bridgeport ,CT
Summary
Driven Assistant Manager with a track record of enhancing operational efficiency and customer satisfaction at KIKKA. Excelled in staff management and operations management, achieving significant improvements in service quality. Demonstrated expertise in cost control and customer service, fostering a positive work environment and contributing to sales growth.
Overview
9
9
years of professional experience
Work History
Assistant Manager
KIKKA
350 Grasmere Ave Fairfield, CT 06824
04.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Peking Chinese Restaurant
264 Wade St, Bridgeport CT 06604
04.2015 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bassick High School
Bridgeport, CTSkills
Operations management
Staff Management
Employee scheduling
Sales growth
Cost Control
Training
Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
KIKKA
04.2015 - Current
Cashier
Peking Chinese Restaurant
04.2015 - 08.2017
Bassick High School