Michael Escobedo
Saratoga Springs,UT
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and profitability at Michaels. Skilled in bilingual communication and problem resolution, adept at streamlining operations and developing effective sales strategies. Demonstrates exceptional adaptability and teamwork, significantly improving customer loyalty and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Retail Department Manager
Michaels
10.2023 - Current
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved escalated customer complaints professionally and diplomatically, ultimately turning dissatisfied shoppers into loyal patrons.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Developed and implemented strategies to increase sales and profitability.
Stocking Associate
Walmart
12.2022 - 08.2023
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Collections Manager
Progressive Leasing LLC
08.2014 - 12.2022
- Oversaw daily posting of payments to customer accounts.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
Education
Associate of Science - General Studies
LDS BUSINESS COLLEGE
Salt Lake City, UT12.2010
Skills
- Bilingual- Spanish
- Customer Service
- Problem Resolution
- Teamwork and Collaboration
- Positive Attitude
- Adaptability
- Multitasking
Timeline
Retail Department Manager
Michaels
10.2023 - Current
Stocking Associate
Walmart
12.2022 - 08.2023
Collections Manager
Progressive Leasing LLC
08.2014 - 12.2022
Associate of Science - General Studies
LDS BUSINESS COLLEGE