Michael Estabrook
Nixa,MO
Summary
Proven leader in logistics and customer service, excelling in route planning and staff development at MGI Logistics. Enhanced dispatch efficiency and fleet maintenance. Skilled in incident reporting and fostering professional relationships, consistently achieving departmental goals through effective employee training and customer communication. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
12
12
years of professional experience
Work History
Dispatcher Manager
MGI Logistics
10.2022 - 08.2024
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Evaluated current operational processes to help develop, implement and improve practices.
- Directed dispatching, routing, and tracking of 32 - 40 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Tracked and monitored vehicle performance and maintenance.
Amazon Flex Delivery Driver
Amazon
05.2021 - 10.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected load security and checked for damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fostered positive working relationships with regular customers.
- Successfully avoided time delivery delays by carefully planning best routes.
Inbound Stower
Amazon
08.2021 - 02.2022
- Separated damaged items from functional ones before placing on shelves.
- Sorted hundreds of products onto shelves according to type, weight, and size.
- Maintained clean and organized workspaces to uphold safety standards.
- Coordinated with team members to receive shipments and store in proper locations.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Safely stacked items to maximize space within acceptable safety limits.
- Stayed accountable for storage and organization of warehouse merchandise.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Maintenance Technician/Groundskeeper
Club Wagmore
01.2020 - 01.2021
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Installed new locks, door handles, and door closers.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Operated varied hand and power tools to complete repairs.
- Replaced worn or broken parts on machines and equipment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Executed tasks within time and budget constraints.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Maintained gardening tools by replacing blades and fluids.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
Delivery Driver
United Parcel Service, UPS
12.2012 - 07.2019
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected load security and checked for damages.
- Fostered positive working relationships with regular customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Education
No Degree - General Education
Missouri State University
Springfield, MOSkills
- Incident Reporting
- Employee Training
- Route Planning
- Maintenance recordkeeping
- Staff Training and Development
- Phone dispatch
- Fleet maintenance
- Customer Communication
Timeline
Dispatcher Manager
MGI Logistics
10.2022 - 08.2024
Inbound Stower
Amazon
08.2021 - 02.2022
Amazon Flex Delivery Driver
Amazon
05.2021 - 10.2022
Maintenance Technician/Groundskeeper
Club Wagmore
01.2020 - 01.2021
Delivery Driver
United Parcel Service, UPS
12.2012 - 07.2019
No Degree - General Education
Missouri State University
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