MICHAEL ESTEP
Ada,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
MST
Chickasaw Nation Medical Center
Ada, OK
04.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Habilitation Training Specialist
McCalls Chapel School
ADA, OK
11.2014 - 04.2023
- Conducted assessments of individuals to determine their level of functioning, abilities and needs.
- Provided support and training to clients in the areas of daily living skills, communication, socialization, mobility and behavior management.
- Implemented teaching strategies designed to increase independence in activities of daily living, communication and socialization skills.
- Facilitated group sessions with clients on topics such as independent living skills, problem solving techniques, leisure activities and self-advocacy.
- Monitored progress towards goals established in habilitation plans and documented outcomes accordingly.
- Collaborated with multidisciplinary team members including family members to ensure quality care for all clients served.
- Assisted clients with job development activities such as resume writing, interviewing skills and job searching techniques.
- Provided guidance to clients regarding community resources available that may be beneficial to them.
- Maintained detailed records of all services provided to clients including progress notes and incident reports.
- Encouraged client participation in recreational activities within the community setting.
- Supported individuals with disabilities during medical appointments by providing transportation or other necessary accommodations.
- Participated in team meetings with other professionals involved in client care.
- Modeled behaviors, educated patients, and motivated change to improving life skills and coping mechanisms.
- Documented and filed patient health reports and charts.
Education
GED -
THUNDER BIRD YOUTH
PRYOR07-2010
Skills
- Active Listening
- Data Entry
- Team Management
- First Aid/CPR
- Data Management
- Good Telephone Etiquette
- [Instrument] proficiency
- Original songwriter
- Sound mixing expertise
- Live Performances
- Mixing skills
- Studio Recordings
- Sound Engineering
- Studio recording experience
Affiliations
- I own and operate a recording and im also in a band.
- avid dog lover
Timeline
MST
Chickasaw Nation Medical Center
04.2023 - Current
Habilitation Training Specialist
McCalls Chapel School
11.2014 - 04.2023
GED -
THUNDER BIRD YOUTH
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