Michael Estes
Summary
I am a detailed oriented, reliable individual in search of a position in the medical administration or medical concierge field.
Overview
6
6
years of professional experience
Work History
Concierge Coordinator
Sanus Medical - Internal Medicine
09.2019 - Current
- Responsible for insuring that patients are receiving the upmost care from our providers.
- Register new concierge patient's, send all the appropriate paperwork, collect annual payments.
- Schedule patient's annual physicals and office visits.
- Prepare various orders for patient's that include, DEXA, Mammograms, CT Scans and any recommended orders requested from the provider.
- Request prior PCP and specialist paperwork to be uploaded in patient's chart.
- Send requested paperwork, labs, doctors orders to the appropriate facility.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Assisted patients with special needs or requests, demonstrating empathy and understanding in every interaction.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Addressed patient inquiries with timely and professional responses via phone, email and in-person interactions.
- Inventoried and ordered medical and office supplies to maintain availability of products.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Create and maintained comprehensive database of every concierge patient.
- Maintained accurate and up-to-date records of patient information.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Facilities Operator
Sanus Medical - Internal Medicine
11.2017 - 09.2019
- Answered incoming calls and performed phone triages when necessary. Directed them to the appropriate medical assistant, or provider.
- Assistant patients with orders for different procedures, mammograms, DEXA, and various medical orders needed by the provider.
- Managed inventory control, ordering supplies and maintaining accurate records to support uninterrupted facility operations.
- Reported building issues to building management to reduce safety concerns.
- Restocked office, kitchen and other common areas to maintain adequate supplies.
- Secured records and storage to comply with filing and indexing procedures.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Placed orders for materials and equipment with vendors.
Education
Associate Of Business Administration - Business Administration And Management
Jacksonville State University
Jacksonville, AL05.1988
Skills
- Customer Service
- Excellent Multitasking
- Strong Work Ethic
- Task Prioritization
- Effective Communication
- Written Communication
- Analytical Skills
- Administrative Support
- Experienced with medical terminology
- HIPPA compliance
- Proficient with electronic health records (EHR)
Additional Information
Proficient in MS Word and Excel.
Timeline
Concierge Coordinator
Sanus Medical - Internal Medicine
09.2019 - Current
Facilities Operator
Sanus Medical - Internal Medicine
11.2017 - 09.2019
Associate Of Business Administration - Business Administration And Management
Jacksonville State University