Michael E. Stokes

Results-focused leader with over 25 years of wide-ranging experience in planning, directing, and coordinating services and operations, managing resources, developing budgets, and improving organizational revenue. Specialize in leading in all aspects of training to educate staff on company procedures, quality service, and proper merchandising of products. Able to provide outstanding management and supervision in implementing innovative customer service initiatives and new sales processes. Highly focused in supporting complex and deadline-driven operations. Excellent leadership and supervisory skills as well as significant experience in controlling costs with the ability to develop team players. Committed to enhancing processes and operations via training, management, cost reduction, and resolution of issues. Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence as well as building and maintaining relationships while interfacing positively with people from diverse backgrounds. Problem Solving – Proven ability to develop innovative sales and operations management solutions to challenges. Successfully manages relationships for change and improved team performance and efficiency. Work Ethic and Professionalism – Solid professional standards and an excellent record of dependability. Maintains a clear focus on achieving bottom-line results while ensuring maximum customer satisfaction.