Michael Estrada
Hutto ,TX
Summary
Proven sales professional with a track record of enhancing customer satisfaction and retention at AutoZone through expert objection handling and exceptional customer engagement. Skilled in cross-selling strategies and product knowledge, I've significantly increased repeat business. Trained new team members, and uphold willingness to learn new skills at any moment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Sales Satisfaction
AutoZone
03.2024 - 08.2024
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Worked closely with colleagues in other departments to ensure seamless communication throughout the entire customer journey from acquisition to retention efforts.
- Resolved customer issues effectively, resulting in higher customer retention rates and positive feedback.
- Continually updated personal knowledge of industry developments in order to provide accurate information when advising customers about product options.
- Identified potential upsell opportunities through active listening and understanding client needs, maximizing profits.
- Trained new team members on company processes, product knowledge, and sales techniques for their success.
- Assisted call-in customers with questions and orders.
- Verified delivery schedules and processes.
Ride Operator
Kalahari Resorts & Conventions
06.2022 - 03.2023
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Monitored passengers and ride operations and enforced safety regulations.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
- Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Ensured timely documentation of incidents or accidents that occurred within the assigned area for review by management staff.
- Participated in ongoing training sessions, staying up-to-date on industry best practices and safety standards.
- Trained new ride operators, elevating team competency levels with comprehensive hands-on
- Delivered information and details of interest about facility to visitors.
Auction Assistant
Taylor Auction Company
09.2021 - 12.2021
- Provided reliable support to colleagues during busy periods or staff shortages, demonstrating adaptability across various roles within the organization when needed.
- Increased bidder satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Optimized warehouse space utilization by reorganizing storage areas for better accessibility and workflow.
- Reduced loading times for shipments with effective organization and prioritization of tasks.
Education
High School Diploma - General Studies
Hutto High School
Hutto, TX05.2024
Skills
- Objection handling
- Brand Awareness
- Sales Training
- Cross-selling strategies
- Customer Engagement
- Product Knowledge
- Market awareness
- Complaint resolution
- Product Demonstration
Affiliations
Previous experience handling delicate objects and transportation of customer goods at a precious Auction House in Taylor Tx off 79
Worked as a Ride Operator at Kalahari Resorts
Construction Builder with Hutto High School Theater
Certification
FANUC FRC-01 Certified Robot Operator
AutoDesk CAD Software Certification in 3D Printing
Additional Information
On the side, and college pursuit in Engineering
Work on Electronics and problem diagnosis of said electronics in automotive and home appliances
Advanced proficiency in Mathematics
Have tutored with math and guitar playing
Timeline
Customer Sales Satisfaction
AutoZone
03.2024 - 08.2024
Ride Operator
Kalahari Resorts & Conventions
06.2022 - 03.2023
Auction Assistant
Taylor Auction Company
09.2021 - 12.2021
High School Diploma - General Studies
Hutto High School
FANUC FRC-01 Certified Robot Operator
AutoDesk CAD Software Certification in 3D Printing
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