MICHAEL ESTRADA
El Paso
Summary
Highly motivated and dedicated individual seeking an entry level phlebotomist position. Eager to contribute my strong attention to detail, compassionate patient care, and excellent communication skills to ensure accurate and efficient blood collection and overall patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barback
Soggy Peso
03.2024 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
Cashier
Food King Supermarkets
05.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Customer Service Representative
Maxim Healthcare
03.2024 - 05.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Alorica
12.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Participant Services Representative
TLC Associates
09.2022 - 05.2023
- Acted as a liaison between participants and internal departments, coordinating efforts to address specific client needs or concerns effectively.
- Delivered personalized service to clients, resulting in increased client retention rates and referrals.
Busser/Dishwasher
Peter Piper Pizza
03.2021 - 11.2021
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
NHA
Certified Phlebotomy Tech
El Paso, TX04-2025
Phlebotomy Training Program
Ysleta Community Learning Center
El Paso, TX04-2025
Basic Life Support (CPR And AED) Program
BLS Provider
El Paso, TX12-2024
High School - undefined
J.M. Hanks High School
El Paso, TX01.2022
Skills
- Self-motivated
- Customer service
- Teamwork and collaboration
- Professional communication
- Problem resolution
- Order of draw
- Blood collection
Certification
- CPT - Certified Phlebotomy Technician
Timeline
Cashier
Food King Supermarkets
05.2024 - 08.2024
Barback
Soggy Peso
03.2024 - Current
Customer Service Representative
Maxim Healthcare
03.2024 - 05.2024
Customer Service Representative
Alorica
12.2023 - 02.2024
Participant Services Representative
TLC Associates
09.2022 - 05.2023
Busser/Dishwasher
Peter Piper Pizza
03.2021 - 11.2021
High School - undefined
J.M. Hanks High School
NHA
Certified Phlebotomy Tech
Phlebotomy Training Program
Ysleta Community Learning Center
Basic Life Support (CPR And AED) Program
BLS Provider
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