Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Estrada

Miami

Summary

Developed strong leadership, organizational, and customer service skills in fast-paced environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role. Incredibly eager to assume new roles and create initiatives to both create more opportunities to network and maintain good relations with clients.

Overview

4
4
years of professional experience

Work History

Sales Associate

Champs Sporting Goods
09.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.

Retail Sales Lead

Impossible Kicks
04.2022 - 05.2023
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates, which resulted in three million dollars in sales between 2022 and 2023.
  • Acquired extensive knowledge of luxury brands across multiple product categories to both provide well-rounded customer service experiences and actively connect clients with newly released products.
  • Enhanced client satisfaction by providing personalized recommendations and attentive service, leading to an increase in repeat clients and five-star reviews.
  • Collaborated closely with store management on the execution of successful luxury events aimed at enhancing brand awareness, such as collaborations with both big-name brands and global influencers.

Assistant Store Manager

Impossible Kicks
05.2023 - 06.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Store Manager

Impossible Kicks
06.2024 - 08.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Bachelor of Arts - Political Science

Florida International University
Miami, FL
12-2025

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Manager

Impossible Kicks
06.2024 - 08.2025

Assistant Store Manager

Impossible Kicks
05.2023 - 06.2024

Retail Sales Lead

Impossible Kicks
04.2022 - 05.2023

Sales Associate

Champs Sporting Goods
09.2021 - 04.2022

Bachelor of Arts - Political Science

Florida International University

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