Michael-Eugene Gaona
Pflugerville,TX
Summary
Versatile professional with over 20 years of experience in customer service, sales, technical advising, and event management. Proven track record of thriving in fast-paced, high-volume environments while delivering exceptional service and innovative solutions. Experienced in leading teams, managing operations, and adapting to evolving client needs. I am currently pursuing advanced training in network engineering, with a dedication to continuous professional development and technical expertise. Experienced with managing customer interactions and addressing inquiries. Utilizes effective communication techniques to enhance customer satisfaction. Strong understanding of problem-solving methods and maintaining positive client relationships.
Overview
2025
2025
years of professional experience
2
2
Certification
Work History
Computer Technician
NextDoor Neighbor Tech
03.2017 - Current
- Founded and manage a computer repair business, providing both in-person and remote technical support
- Deliverer customized technical repair and troubleshooting services to meet diverse client needs
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Dee Jayy, MC, Sound Engineer
Music Entertainment Event Company (MeeCo Ent.)
02.1996 - Current
- Established and operated a music entertainment business, specializing in DJ, MC, and sound engineering services
- Built strong client relationships by adapting to industry trends and providing tailored entertainment solutions for events
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Texas Works Advisor I (TWA I)
Texas Health and Human Services Commission (HHSC)
01.2023 - 05.2023
- Conducted interviews to gather financial and personal information for eligibility determinations
- Computed and authorized benefits in accordance with federal and state regulations
Lead Customer Service Representative (CSR)
Circle K
06.2017 - 01.2023
- Oversaw daily operations, including opening/closing procedures, cash deposits, and employee scheduling
- Maintained a clean and organized store while delivering excellent customer service in a fast-paced environment
CSA/Lube Tech
Jiffy Lube
- Advised customers on vehicle maintenance and performed technical services
Lead Sales Associate
Radio Shack
03.2007 - 01.2011
- Delivered one-on-one technical support and facilitated mobile account activations and upgrades
- Managed team scheduling, payroll, and bank deposits in the absence of the store manager
Office Assistant
Austin Capitol Flooring
- Provided administrative support, including data entry, filing, and light sales
Sales Consultant
Fry’s Electronics
- Assisted customers with mobile account activations and new account setups
Education
Network Engineer Certification - CompTIA certifications: A+, Security+, Server+, Linux+, CySA+, Network
01.2025
Diploma - Computer Information Technology
01.2017
High School Diploma -
05.2000
Skills
- Data entry
- Verbal communication
- Documentation and paperwork
- Microsoft office
- Teamwork
- Problem-solving abilities
- Multitasking
- Self motivation
- Effective communication skills
Certification
- CompTIA Certification A+
- CompTIA Certification Security+
Hobbies and Interests
- Technology innovation
- Music production
- Event management
- Home lab building
Currentlearning
- AWS and Azure cloud fundamentals
- Windows Server
- Linux administration
Additional Information
Interests: Technology enthusiast, music production, event management, and home lab building.
Current Learning: AWS and Azure cloud fundamentals, Windows Server, Linux administration.
Timeline
Texas Works Advisor I (TWA I) - Texas Health and Human Services Commission (HHSC)
01.2023 - 05.2023
Lead Customer Service Representative (CSR) - Circle K
06.2017 - 01.2023
Computer Technician - NextDoor Neighbor Tech
03.2017 - Current
Lead Sales Associate - Radio Shack
03.2007 - 01.2011
Dee Jayy, MC, Sound Engineer - Music Entertainment Event Company (MeeCo Ent.)
02.1996 - Current
- CompTIA Certification A+
- CompTIA Certification Security+
CSA/Lube Tech - Jiffy Lube
Office Assistant - Austin Capitol Flooring
Sales Consultant - Fry’s Electronics
CyberTex Institute of Technology - Network Engineer Certification, CompTIA certifications: A+, Security+, Server+, Linux+, CySA+, Network
Virginia College – Austin - Diploma, Computer Information Technology
Round Rock High School - High School Diploma,
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