Michael Everly
Pell City,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Agent
Allstate Corp
Oxford, AL
09.2022 - Current
- Developed and implemented sales strategies to increase market share of insurance products.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Maintained accurate records of client information including contact details and policy changes.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Assisted in the development of training materials for new agents entering the field.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
- Initiated contact with potential clients through cold calling and networking activities.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Exceeded company sales goals for new policies.
CEO
Mid Tennessee Events LLC
Chattanooga, TN
06.2018 - 08.2022
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Maintained professional network of potential clients and business opportunities.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Attended trade shows for in-person engagement and network building.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
Site Manager
MS Companies
Lincoln, AL
01.2017 - 05.2018
- Conducted daily inspections of production lines, ensuring adherence to quality standards.
- Developed and implemented inspection protocols for incoming raw materials and outgoing finished products.
- Reviewed product specifications with management team to ensure compliance with customer requirements.
- Ensured all production processes met safety regulations and industry standards.
- Monitored the performance of inspectors to ensure accuracy in measurements, calibrations, and tests performed.
- Performed regular audits of inspection reports to verify accuracy and completeness of data collected.
- Provided guidance to junior inspectors on proper methods for conducting inspections and assessments.
- Investigated root cause analysis of defects identified during inspections, providing corrective action recommendations when needed.
- Maintained detailed records of all inspected items, including test results and necessary documentation.
- Assisted in developing training programs for new employees related to inspection procedures.
- Assisted in creating maintenance schedules for equipment used in the inspection process.
- Collaborated with other departments within the organization regarding changes affecting inspection processes.
- Participated in meetings with external vendors regarding their products' quality control measures.
- Analyzed trends from previous inspections to identify potential areas for improvement or increased efficiency.
- Established key performance indicators for use in evaluating inspector performance against set goals.
- Identified opportunities for streamlining existing procedures while maintaining a high level of quality assurance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Housing Manager
ACFIRST AECOM
Kandahar, Afghanistan
09.2011 - 06.2016
- Developed and implemented strategies to improve housing services.
- Created a system to track tenant requests and maintenance activities.
- Organized and scheduled regular inspections of all units in the building.
- Coordinated with contractors for repairs, renovations and maintenance projects.
- Ensured compliance with relevant laws, regulations and company policies concerning housing operations.
- Collaborated with local community organizations to identify resources available to tenants.
- Maintained accurate records of all tenant interactions including complaints, requests, lease renewals.
- Provided guidance to staff members regarding tenancy issues such as eviction proceedings or lease violations.
- Updated management on any changes in legislation that could affect housing operations.
- Investigated suspicious activity within properties managed by the organization.
- Responded to resident complaints and coordinated with contractors to perform necessary repairs on units.
- Assisted with creating policies to benefit residents by participating in housing boards, community meetings and taskforces.
- Collaborated with housing administration to purchase new units when necessary.
- Obtained quotes from contractors for repair work to maintain property.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
- Implemented property inspection procedures to maintain compliance with housing codes.
- Reviewed physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Education
Some College (No Degree) - N/A
Gadsden State Community College
Gadsden, ALSkills
- Insurance Sales Strategy
- New Agent Training
- Email Marketing
- Team Training and Development
Timeline
Licensed Insurance Agent
Allstate Corp
09.2022 - Current
CEO
Mid Tennessee Events LLC
06.2018 - 08.2022
Site Manager
MS Companies
01.2017 - 05.2018
Housing Manager
ACFIRST AECOM
09.2011 - 06.2016
Some College (No Degree) - N/A
Gadsden State Community College