Michael Falk
Summary
To secure a challenging role that leverages my strengths in customer service, sales, and leadership, with a focus on driving growth, building client relationships, and delivering results through strategic, process-driven solutions.
Overview
13
13
years of professional experience
Work History
Salesperson
Turf Exchange, LLC
03.2020 - Current
- Currently top salesperson for the last 18 months of artificial turf installation and ongoing support services. Providing leadership coaching and staff support for process improvement projects in marketing, sales, installation, and inventory management – supporting Los Angeles, Santa Barbara and Ventura counties.
FOH Staff Member
List Upon Request
10.2012 - Current
With over a decade of diverse experience in the restaurant industry, I've held roles ranging from server and bartender to assistant manager and lead trainer across a wide variety of establishments—from upscale oceanfront venues and bustling beer gardens to high-volume event-driven restaurants. I've led large party coordination, managed inventory and closing procedures, trained new hires, and developed expertise in craft beer and cocktails. Trusted with key-holder responsibilities, cash handling, and workflow optimization, I've consistently brought strong customer service, adaptability, and leadership to every position. My work spans from small, family-run spots to prestigious venues like Mastro's Ocean Club, demonstrating both versatility and a deep commitment to hospitality.
Education
High School Diploma -
Moorpark College
Moorpark, CA01.2015
High School - undefined
Newbury Park High School
Newbury Park, CA01.2013
Skills
- Certified Lean/Six Sigma Yellow Belt – process improvement skills: workflow development, waste reduction, efficiency analyses, time studies, basic graphic analysis and reporting
- Successful relationship building with clients & team members
- Budget managing, negotiation, executing large scale events
- Networking
- Leadership Oriented
- Implementing creative event design & direction
- Support off site and onsite operations
- Marketing Strategies
Music Promotion & Social Media Experience
- CEO – Founder of “Collective Artists” (Social Media Account – Instagram Page; website in development; FEIN in progress). Dedicated to promoting the progress of today's musically and artistically inclined youth – primarily in the Conejo Valley of Southern California.
- Highlights from “Collective Artists”:
- Head of Promotion Team for the “El Capitan” band – genre: “Indie-Rap”.
- California Lutheran University, Thousand Oaks, CA April 2018 “CaLu-Palooza” promotion.
- Local Music & Art Event: California Institute of Abnormal Arts, North Hollywood, CA. 2015 - 2020
- Event creation and curation
- Event planning skills and security
- Managed a team of promoters
- Successful execution of contract agreements
- Event logistics – supplies and transportation
Leadership Experience
- Saint Julie Billiart Parish, Newbury Park, CA – Homeless Shelter Volunteer: May 2010 to present
- Certified Youth Leader from the Christian Leadership Institute (CLI), Santa Barbara, CA.
- Helped build small houses during a summer 2010 youth-center mission trip on multiple Native American reservations across Arizona.
- Keynote speaker at ‘Youth Day 2011', Anaheim Convention Center, before thousands of youth from all over Southern California. Topic: “How to Bring Out the Best in Those Around You”.
- Worked directly with the Director of Youth Services to co-design and co-facilitate activities and workshops in bi-weekly “Youth Nights” to address current issues affecting teenagers and young adults. On-hold due to COVID-19 since March 2020.
Timeline
Salesperson
Turf Exchange, LLC
03.2020 - Current
FOH Staff Member
List Upon Request
10.2012 - Current
High School - undefined
Newbury Park High School
High School Diploma -
Moorpark College
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