Michael Falloon
Leander,TX
Summary
Accomplished leader at Ewing Outdoor Supply, adept in branch operations management and fostering customer relationships. Elevated customer satisfaction and team performance through strategic leadership and employee development. Proven track record in achieving and surpassing financial and operational goals, demonstrating an exceptional work ethic and attention to detail.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager 122
Ewing Outdoor Supply
06.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Regional Market Manager
Ewing Outdoor Supply
03.2023 - 05.2024
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for 7 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Supervised various locations, enforcing high-quality standards of operation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Branch Manager 163
Ewing Outdoor Supply
06.2022 - 03.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Consulted customers to boost product sales and services.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Talent Development Specialist
Ewing Outdoor Supply
09.2018 - 05.2022
- Developed customized leadership programs to cultivate the next generation of company leaders.
- Streamlined onboarding processes for new hires, reducing time-to-productivity ratios significantly.
- Improved overall company productivity by assessing workforce skills and developing tailored learning solutions.
- Provided coaching and mentoring support to employees seeking personal and professional growth opportunities within the organization.
- Facilitated cross-functional collaboration by organizing regular team-building exercises and events.
- Promoted a culture of continuous learning with the implementation of diverse and engaging training materials.
- Enhanced employee performance by designing and implementing talent development programs.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
Branch Manager 162
Ewing Outdoor Supply
08.2014 - 08.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Consulted customers to boost product sales and services.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Branch Manager 47
Ewing Outdoor Supply
10.2012 - 08.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
Assistant Manager
Ewing Outdoor Supply
03.2006 - 10.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Wasson High School
Colorado Springs, CO05-1996
Skills
- Branch operations management
- Customer service
- Customer relationships
- Client relationship management
- Strong team-builder
- Employee development
- Staff management
- Operations management
- Team player
- Excellent work ethic
- Attention to detail
- Relationship building and management
Certification
- Texas License Irrigator #16209 TCEQ 2019
Timeline
Branch Manager 122
Ewing Outdoor Supply
06.2024 - Current
Regional Market Manager
Ewing Outdoor Supply
03.2023 - 05.2024
Branch Manager 163
Ewing Outdoor Supply
06.2022 - 03.2023
Talent Development Specialist
Ewing Outdoor Supply
09.2018 - 05.2022
Branch Manager 162
Ewing Outdoor Supply
08.2014 - 08.2018
Branch Manager 47
Ewing Outdoor Supply
10.2012 - 08.2014
Assistant Manager
Ewing Outdoor Supply
03.2006 - 10.2012
- Texas License Irrigator #16209 TCEQ 2019
High School Diploma -
Wasson High School
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