Michael Faro
Charlotte,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Manager
Impossible Kicks
07.2022 - Current
- Managed social media page for all 20 locations of Impossible Kicks.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Set schedules for employees every 2 weeks.
- Ran payroll for the entire staff of my location.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Warehouse Associate
Amazon
05.2022 - 07.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Warehouse Selector
MDI
02.2021 - 03.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Stocker
AutoZone
09.2020 - 02.2021
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
Education
South Caldwell High School
Hudson, NCBusiness Communications
Western Carolina University
Cullowhee, NC08.2019
Skills
- Strategic Planning
- Workforce Management
- Financial Management
- Staff Development
- Marketing
- Customer Relationship Management
Timeline
Manager
Impossible Kicks
07.2022 - Current
Warehouse Associate
Amazon
05.2022 - 07.2022
Warehouse Selector
MDI
02.2021 - 03.2022
Stocker
AutoZone
09.2020 - 02.2021
South Caldwell High School
Business Communications
Western Carolina University
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