Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Farr

Hannacroix,New York

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Field Service Manager NE Region

Airgas
07.2021 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving service issues.
  • Streamlined field operations for improved efficiency and reduced response times.
  • Increased team productivity with effective scheduling and resource allocation.
  • Developed comprehensive training programs, ensuring optimal employee performance.
  • Established strong relationships with clients, fostering long-term loyalty and repeat business.
  • Managed a team of technicians, providing support and guidance for professional development.
  • Optimized inventory management systems to reduce costs and eliminate waste.
  • Reduced equipment downtime by implementing proactive maintenance plans and schedules.
  • Installed and provided technical support for equipment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Field Service Technician

Airgas
03.2017 - 07.2021
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Participated in cross-departmental projects, applying field service expertise to improve product design and manufacturing processes.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Followed safety procedures to avoid injuries in field.
  • Responded quickly to emergency maintenance requests for timely on-call support.

Maintenance Technician

Cargill
11.2016 - 03.2017
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Boosted overall productivity with timely preventive maintenance on key equipment.

Field Service Technician

Linde
04.2014 - 11.2016
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.

Manufacturing Production Supervisor

Fortitech
04.2013 - 04.2014
  • Improved production efficiency by implementing lean manufacturing processes and reducing waste in the workplace.
  • Enhanced team performance by providing regular coaching, feedback, and training to employees on best practices in manufacturing operations.
  • Streamlined production workflows for increased throughput and reduced lead times with a focus on continuous improvement initiatives.
  • Ensured product quality by closely monitoring production processes, conducting regular inspections, and addressing any issues promptly.

Production Supervisor

LafargeHolcim
03.2007 - 04.2013
  • Optimized workflow through effective resource allocation and scheduling adjustments.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Streamlined communication between departments, fostering a collaborative work environment for efficient problemsolving.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
  • Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
  • Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
  • Conducted root cause analysis on production issues for prompt resolution, minimizing negative impacts on output rates.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.

Education

Associate of Science - Business Management

Bryant And Stratton College
Albany, NY
07.2025

Skills

  • Remote Team Management
  • Creating estimates
  • Health and safety compliance
  • Field Operations
  • Scheduling Coordination
  • Staff Management
  • Managing service operations
  • Customer Service
  • Process Improvement
  • Project Planning
  • Emergency Response
  • Managing Operations and Efficiency

Certification

Universal Refrigeration License


Electrical instrumentation


Industrial Training Repair


International Society of Automation (ISA)


Hazardous Waste Operations


Academy Of Industrial Training

Timeline

Field Service Manager NE Region

Airgas
07.2021 - Current

Field Service Technician

Airgas
03.2017 - 07.2021

Maintenance Technician

Cargill
11.2016 - 03.2017

Field Service Technician

Linde
04.2014 - 11.2016

Manufacturing Production Supervisor

Fortitech
04.2013 - 04.2014

Production Supervisor

LafargeHolcim
03.2007 - 04.2013

Associate of Science - Business Management

Bryant And Stratton College

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Michael Farr