Michael Farr
St Augustine,USA
Summary
With over 20 years of experience in various industries, a highly organized professional with extensive experience in project management, driving initiatives to successful completion. Known for fostering team collaboration and delivering results. Renowned for adaptability and problem-solving skills, ensuring seamless project execution and stakeholder satisfaction.
Overview
28
28
years of professional experience
Work History
Senior Project Manager/Delivery Manager
XTEL
03.2023 - 12.2024
- Oversaw a globally dispersed team of over 30 resources (Dev, BA, QA, PMs) for XTELs largest client to continuously deliver custom code, product upgrades and incident management resolution while handling customer transactions of over 1 billion USD of yearly Trade Promotions in the Consumer-Packaged Goods industry
- Implemented and utilized Agile methodologies through 2-week Sprints and daily stand-ups to deliver software upgrades, change requests, client specific customizations and backlog reduction
- Managed daily cross departmental interactions between CloudOps, Product, Support and the Finance teams
- Worked closely with Client business stakeholders ensuring clarity of project status and clear communication channels
- Balanced work items across Jira and DevOps systems to ensure all tasks were handled with the appropriate prioritization and urgency
- Analyzed data trends and implemented actions to rectify any highlighted issues such as a reduction in jobs processing times through thorough investigation and highlighting areas of improvement
- Harmonized and implemented overall process efficiencies to align with the agile process such as improving clarity of story requirements, improved test cases and granular breakdown of tasks across appropriate resources
- Managed resource assignment, budgets, capacity and workload to keep project on track from a scope and timeline perspective
Senior Project Manager
Modus Create
09.2021 - 01.2023
- Managed a globally dispersed team of 28 resources (Dev, BA, QA) releasing regular, SaaS based iterative deployments for the largest client, a major non-profit organizations budget planning website/mobile application
- Utilized Agile methodologies to track workload, manage DSUs, backlog and story refinement
- Led customer and internal meetings to ensure priorities were addressed on a timely fashion and releases were on schedule
- Improved daily efficiencies by streamlining processes and associated documentation via self-built dashboards
- Oversaw JIRA and Confluence implementations from initiation to completion across several client’s internal sites
- Improved PMO data transparency by creating reporting dashboards both in JIRA and Confluence instances to understand overall project and project managers performance metrics
- Worked within the PMO as the main resource in developing documentation and associated workbook data dictionary for a new PMO sales opportunity
- Participated as a mentor in the PMO mentorship program
Client Services Senior Project Manager
iPipeline
08.2019 - 09.2021
- Managed the continuous delivery and incremental updates of Life Insurance SaaS based software for one of the largest customers
- Managed agile timelines, risks, issues, CR’s, SOWs and associated resource and project estimations to effectively manage their iterative deployments
- Adhered to all standard project management duties, successfully maintaining a multi-million dollar budget and associated scope, risk and resource management, customer meetings, issue handling
- Utilized Salesforce data for opportunities tracking and overall budgeting purposes
- Worked closely with business stakeholders and core staff, both technical and non-technical ensuring full exposure to project lifecycle from the initial requirements gathering process through development, testing and deployment
Client Services Project Manager
Operative
12.2018 - 08.2019
- Managed timelines, risks, issues, and iterative updates of SaaS software for Television linear and digital media advertising streams
Client Services Project Manager/Solutions Consultant
BIOVIA
08.2012 - 12.2018
- Eliminated paper-based processing and significantly reduced efforts through implementation of the Electronic Document Management System (eDMS) saving m companies hundreds of thousands of dollars annually
- Maintained at least 10 large and small scale projects simultaneously worth over $1M utilizing Waterfall methodology
- Educated clients to better understand development protocols from software installation (IQ) through operational qualification (OQ) to production implementation (PQ)
- Helped clients understand benefits of electronic workflow management systems and implement and configure the BIOVIA SharePoint suite of Life Science document management modules
- Increased productivity and process effectiveness through on-site assessment of existing practices and workflow efficiencies
- Wrote, updated and implemented system testing, UAT documentation, SOWs, Change Orders, feedback on RFI’s
- Managed customer feedback, requests and product enhancements
Client Services Project Manager
Bracket
11.2011 - 08.2012
- Managed the data collection services and daily operational activities for two leading pharmaceutical companies’ Global Clinical Trials to the value of over $30 Million
Client Services Project Manager
NextDocs
04.2009 - 11.2011
- Managed scope, budget, resources and implementation of up to 13 SaaS based projects simultaneously through the entire Waterfall development lifecycle of the NextDocs SharePoint based Electronic Document Management System
Business Analyst
Really Strategies
06.2008 - 01.2009
- Analyzed and compiled use cases, proof of concepts, refined requirements and performed gap analysis between existing systems identifying areas for improvement
Project Manager and Analyst
Thomas Register
12.1996 - 06.2008
- Managed for the New York City HQ, the implementation, upgrade and adoption of the Content Management system utilized by the European office
- 1 of 12 people, handpicked from over 200 employees to re-build the company. Managed and led requirements of the internal account management software design and implementation through successful launch of the first Thomas Global Industrial Buying Guide
Skills
- Agile and Waterfall methodology
- Project planning, goals and milestones
- Multi-project management
- Scope management
- Budget control
- Risk management
- Client relationship management
- Cross-functional communication
- Team leadership
- Teamwork and collaboration
- MS and Google Suite
- JIRA and Confluence
- DevOps
- Smartsheet
- SharePoint 2010/2013
- Miro
- Lucid chart
Trainingcertification
- SharePoint 2010 Power End User
- Hands-On IT Project Management
- Relational Database Design
- Mechanical Engineering Apprenticeship
- National Certificate in Mechanical and Production Engineering
Technicalskills
DevOps, JIRA, Confluence, Google Suite, MS Suite, Adobe, Smartsheet, Miro, Lucid chart, PL/SQL, SQL Reporting, Salesforce, Clarizen, SharePoint 2010/2013
Languages
Dutch
Education
Mechanical Engineering Apprenticeship at Oxford Magnet Technology, England
Timeline
Senior Project Manager/Delivery Manager
XTEL
03.2023 - 12.2024
Senior Project Manager
Modus Create
09.2021 - 01.2023
Client Services Senior Project Manager
iPipeline
08.2019 - 09.2021
Client Services Project Manager
Operative
12.2018 - 08.2019
Client Services Project Manager/Solutions Consultant
BIOVIA
08.2012 - 12.2018
Client Services Project Manager
Bracket
11.2011 - 08.2012
Client Services Project Manager
NextDocs
04.2009 - 11.2011
Business Analyst
Really Strategies
06.2008 - 01.2009
Project Manager and Analyst
Thomas Register
12.1996 - 06.2008
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