Summary
Work History
Education
Skills
Timeline
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Michael Farrell

Pittsburgh,PA

Summary

Dynamic and resourceful intern at Renaissance Hotel, adept at enhancing guest satisfaction through exceptional customer service and effective problem-solving. Demonstrated strong teamwork and organization skills while ensuring timely room availability and maintaining a pristine front desk environment. A quick learner committed to delivering memorable experiences for guests.

Work History

Intern

Renaissance Hotel
08.2023 - 12.2023
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.

Education

High School Diploma -

City Charter High
Pittsburgh, PA
06-2024

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Computer skills
  • Goal-oriented mindset

Timeline

Intern

Renaissance Hotel
08.2023 - 12.2023

High School Diploma -

City Charter High
Michael Farrell