MICHAEL FAULKNER
Summary
Servant Leader, Senior IS Project Manager, and Business Analyst with a strong record of success driving full life-cycle project management from inception to implementation, aligning business goals with actionable success mapping. Combines an analytical approach, leadership abilities, and relationship building skills to engage stakeholders at all levels and enable data-driven decision-making. Decisive leader igniting high-performance teams and transforming organizations. Innovative, results-orientated Management Professional trained in Project Management Book of Knowledge (PMBOK), Lean Six Sigma Green Belt Certification, with direct, rigorous experience and knowledge in software implementations, Project Management, and Service Delivery in Financial Services, Higher Education, Health Care, Government, Manufacturing, and Public Sector. Proven expertise and a true passion for process innovation, workflow automation, and leading-edge technology delivering long-term business benefits to businesses while pursuing industry-leading digital technology customer experiences. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior IS Project Manager
RUSH UNIVERSITY MEDICAL CENTER
08.2023 - Current
- Manage medical device integrations with EPIC Electronic Medical Record (EMR) solution
- Estimate, plan, execute, and administer multiple client projects
- Align resources, manage issues and risks, and coordinate various elements necessary to complete IT projects
- Manage project team ensuring quality and providing customer support
- Manage project team serving as advisor to Consultants, Business Analysts, Programmers, other project staff and Customer
- Manage IS Discovery's serving as advisor to Stakeholders, Sponsors, and other project staff
- Provide management with regular project updates, identify project risks early, and assist by providing prudent and timely recommendations for risk avoidance
- Develop detailed project plans, including work breakdown structures, schedule creation, effort, and resource planning, and synthesizing of plans across multiple projects.
Senior IT Project Manager
BLUE HEALTH INTELLIGENCE
06.2021 - 08.2023
- Estimate, plan, execute, and administer multiple client projects
- Align resources, manage issues and risks, and coordinate various elements necessary to complete IT projects
- Manage project team ensuring quality and providing customer support
- Manage project team serving as advisor to Consultants, Business Analysts, Programmers, other project staff and Customer
- Develop Statements of Work and estimates for new consulting work efforts
- Manage multiple projects at one time
- Assess and establish Project Management processes
- Work with Development Teams and Product Consultants to address problem resolution or enhancements
- Provide management with regular project updates, identify project risks early, and assist by providing prudent and timely recommendations for risk avoidance
- Develop detailed project plans, including work breakdown structures, schedule creation, effort, and resource planning, and synthesizing of plans across multiple projects
- Participates in project Steering Committee reviews
- Serve as Technology Review Board Coordinator for BHI
- Serve as Disaster Recovery Coordinator for BHI
- Successfully managed InfoSec projects related to Systems and Organizations Controls (SOC 2), web application penetration audits, including audit findings, remediation and evidence tracking.
Technical Project Manager/Business Analyst
SERVER CENTRAL TURING GROUP
12.2019 - 06.2021
- Coordinated with technology teams across the company and with customers to define and drive technical changes required for colocation and data center migration projects
- Manage IT Infrastructure/Dev Ops/Cloud Based projects involving AWS and Azure
- Served as liaison between PMO and SCTG departments to build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Ensured systems, procedures, and methodologies were in place to support service delivery
- Manage complex initiatives and client installations, including coordination of new implementations at data center facilities, managed services, application, and infrastructure projects
- Define project scope, requirements, and deliverables
- Develop a working project plan for each initiative to track milestones, deliverables, schedule, deadlines, change, resource allocation, and budget
- Coordinate project tasks to ensure successful solutions are implemented under the guidance of the management team
- Manage client expectations and balance the needs of both SCTG and our customers to ensure satisfaction for relevant parties
- Serve as escalation point for pre-installation client support issues
- Took ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Conducted retrospectives with customers (internal/external) to evaluate the success, (or failure) of my project's ability to meet business goals
- Oversaw necessary review of project(s) status; identify and communicate risks
- Develop, recommend, and implement necessary risk mitigation solutions
- Coordinate and attend meetings related to projects; communicate between departments as required
- Compile project status reports and provide updates to customers and management
- Document procedures/polices/processes, manage revision control and document repository
- Collaborate with and where necessary, mentor other Project Managers
- Developed detailed business functional requirements documents of the operational and system changes, ensuring requirements and proposed solutions met business and customer needs.
Project Manager/Business Analyst
KONICA MINOLTA BUSINESS SOLUTIONS
11.2018 - 09.2019
- Promote collaboration and conversation within my team and between teams
- Encourage collaboration through interactive meetings, informal dialog, and knowledge sharing empowering my teams to make their own decisions
- Provided leadership team with timely reporting of the composition and health of the project portfolio
- Documented, communicated, and executed Statements of Work (SOW), provided oversight and control of external contracted resources
- Packaged strategic, program/portfolio and analytical insights into clear, concise and “executive-ready” presentations
- Ensure alignment of initiatives/projects across digital and the organization's strategic objectives
- Understand business needs and future trends and develop strategic product/service roadmap offerings for the service
- Lead efforts on establishing and maintaining key repository of digital processes, enterprise digital strategies, executive reports, and dashboards/key operational metrics
- Planned, scheduled, and tracked project enhancements with related cost estimations and scoped control responsibilities- keeping projects well within cost and with 100% on-time delivery
- Designed, configured, and installed application environment to support enterprise content management platforms and workflow automation
- Determined the milestones and underlying requirements to execute the project plan in conjunction with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions
- Produced reports and presentations showing progress against outstanding milestones, resource requirements, issues, risks, and dependencies
- Collaborated with internal and external technical as well as subject matter experts, to establish a comprehensive technical vision for the solution
- Developed detailed business functional requirements documents of the operational and system changes, ensuring requirements and proposed solutions met business and customer needs
- Detailed solution requirements using interviews, document analysis, and business process analysis and use cases
- Created and implemented training and communication plans, coordinated the creation of end-user, and supported staff training materials.
Project Manager/Business Analyst
XEROX CORPORATION
01.2017 - 11.2018
- Designed, installed, and configured application environment to support enterprise content management platforms and workflow automation
- Led and executed a portfolio of IT projects and programs, ensuring alignment with IT standards and strategies
- Managed project and program scope, time (schedule), integration, cost, quality, human resources, communication, risk, and procurement activities
- Developed and maintained relationships with business unit leads and leadership teams to manage expectations of service, including work products, timing, and the value delivered for those projects and programs
- Manages project analysts, project coordinators, and technical resources, using project management best practices (procedures, processes, templates, tools) to ensure project results contribute positive business value and meet agreed on scope, cost, schedule, and quality objectives
- Established and communicated project goals and directed team activities
- Maintained advanced knowledge of operating processes, user-based systems, and program governing policies and regulations
- Developed detailed business functional requirements documents of the operational and system changes, ensuring requirements and proposed solutions met business and customer needs.
Project Manager/Business Analyst
FISERV, INC
07.2015 - 12.2016
- Designed, installed, and configured application environment to support enterprise content management platforms and workflow automation
- Monitored timelines and flagged potential issues to be addressed
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions
- Designed, installed, and configured application environment to support enterprise content management platforms and workflow automation
- Served as an expert consultant regarding policies and procedures, quality improvement strategies, performance measures, and customer experience
- Ensured that recommendations were driven through to implementation by providing thought leadership and leading execution when necessary
- Directs all phases of enterprise content management projects, from initiation to close
- Developed detailed business functional requirements documents of the operational and system changes, ensuring requirements and proposed solutions met business and customer needs
- Served as an expert consultant regarding policies and procedures, quality improvement strategies, performance measures and quality of the customer experience
- Established and led framework for gathering and analysis for solving complex problems and facilitate decisions
- Develop and execute implementation strategies and general business solutions resulting in increased company exposure, customer traffic, and sales
- Ensured that recommendations are driven through to implementation, by providing thought leadership and, when necessary, stepping in to lead execution
- Consulted with C-Level Executives on enterprise content management strategic initiatives and direct all phases of enterprise content management projects, from initiation to deploy
- Collaborate with program managers to understand objectives and needs through all phases of the program, from initiation to execution through monitor and control.
ECM Strategy Manager/IT Business Partner
THE PRIVATE BANK
08.2013 - 07.2015
- Worked closely with the CTO in matters relating to strategic business process improvement initiatives within the organization
- Served as liaison between IT Operations and bank departments to build strong relationships with teams and stakeholders to enable effective dialog exchange between departments
- Took ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Maintained high performance levels for service-related processes
- And implementing improvement activities wherever necessary
- Developed a deep understanding of projects to gain insights into the scope and delivery
- Led the start-up and development of the enterprise content management platform establishing guiding principles, change management procedures (new requests/changes) and support processes
- Technical and Functional Lead for roadmap execution enterprise content management platform system
- Worked with Compliance and Legal departments to ensure the enterprise content management system is configured and met the policy framework established for legal and regulatory governance related management and retention of business content Records Management (RM)
- Established a schedule and coordinated routine audits of the enterprise content management system to ensure the business content was maintained in accordance with policies and procedures
- Performed initial client assessment and analysis to begin research process
- Conducted interviews with key business users to collect information on business processes and user requirements
- Translated stakeholder requirements into tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams
- Ensured systems, procedures, and methodologies were in place to support service delivery.
Solution Consultant/Business Analyst
FISERV, INC
06.2011 - 08.2013
- Managed ten solution engineers, offering constructive feedback on their work performance
- Designed, installed, and configured application environment to support enterprise content management platform and workflow automation
- Served as an expert consultant regarding policies and procedures, quality improvement strategies, performance measures, and customer experience
- Established and led framework for gathering and analysis for solving complex problems and facilitate decisions
- Developed detailed business functional requirements documents of the operational and system changes, ensuring requirements and proposed solutions met business and customer needs
- Develop and execute implementation strategies and general business solutions resulting in increased company exposure, customer traffic, and sales
- Ensured that recommendations are driven through to implementation, by providing thought leadership and, when necessary, stepping in to lead execution.
Vice President – Project Manager/Senior Business Analyst (Nautilus)
MB Financial Bank
05.2003 - 06.2011
- Served as liaison between Fiserv core processing and MB loan operations, documentation, origination, and servicing
- Took ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Built strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Maintained high performance levels for service-related processes
- And implementing improvement activities wherever necessary
- Developed a deep understanding of projects to gain insights into the scope and delivery
- Managed the implementation of multiple loan origination solutions
- Provided technical support for electronic banking products, such as Business Online Banking, bill payment, and Positive Pay
- Provided direction/support to all content services platform super users to ensure consistent management and retention of business content
- Served as Records Retention Officer
- Ensured systems, procedures, and methodologies were in place to support service delivery
- Managed 30-35 employees, ensuring the division was sufficiently staffed and trained
- Managed and directed multiple retail branches, meeting and exceeding customer service expectations and sales goals
- Developed and managed Customer Contact center, providing exceptional customer service, cross selling bank products, and originating over 50% of all bank retail consumer loans (HELOC, Auto, Personal, Home Improvement).
Education
Master of Science in Information Technology and Organizational Leadership -
Purdue University
Bachelor of Science in Business Administration and Management -
Governors State University
Skills
- Waterfall and Agile Methodologies
- Cross Functional Team Leadership
- Networking – Collaboration and Team Building
- Workflow Automation
- Project Planning & Development
- Business Systems Analysis
- Business Process Re-engineering
- Business Requirements Documentation
- Business Consulting
- Process Improvement
- Project Management
- Project Management Life Cycle (PMLC)
- Records Management/Data Governance
- User Stories
- Bank Core Processing
- Banking Mergers and Acquisitions
- Mentoring
- Coaching
- Microsoft Office Suite – (Word, Excel, Outlook, PowerPoint, SharePoint)
- Risk and Controls Identification/Assessment
- Enterprise Content Management
- Technological Innovation/Integration
- Hyland OnBase
- SmartSheets
- MS Project
- Scrum Methodologies
- Clarity
- Kanban
- Jira
- Confluence
- ServiceNow Platform
- Artificial Intelligence
Certification
- Certified Associate Project Management (CAPM) | Project Management Institute
- Project Management Certificate, PMBOK | Purdue University
- Lean Six Sigma Green Belt Certification | Purdue University
Strength Areas
- Demonstrated ability to provide strategic finance support, streamline business processes, and drive continuous improvement.
- Skilled with process analysis and design acumen, with the ability to understand a process and associated risk to inform control design.
- Excellent interpersonal, written, and oral communication skills and ability to communicate with the business on a non-technical level, and with the IT department on a more technical level.
- As a servant leader my emphasis is “facilitating collaboration” rather than “managing coordination” encouraging team participation, understanding, and shared responsibility for output.
Timeline
Senior IS Project Manager
RUSH UNIVERSITY MEDICAL CENTER
08.2023 - Current
Senior IT Project Manager
BLUE HEALTH INTELLIGENCE
06.2021 - 08.2023
Technical Project Manager/Business Analyst
SERVER CENTRAL TURING GROUP
12.2019 - 06.2021
Project Manager/Business Analyst
KONICA MINOLTA BUSINESS SOLUTIONS
11.2018 - 09.2019
Project Manager/Business Analyst
XEROX CORPORATION
01.2017 - 11.2018
Project Manager/Business Analyst
FISERV, INC
07.2015 - 12.2016
ECM Strategy Manager/IT Business Partner
THE PRIVATE BANK
08.2013 - 07.2015
Solution Consultant/Business Analyst
FISERV, INC
06.2011 - 08.2013
Vice President – Project Manager/Senior Business Analyst (Nautilus)
MB Financial Bank
05.2003 - 06.2011
Master of Science in Information Technology and Organizational Leadership -
Purdue University
Bachelor of Science in Business Administration and Management -
Governors State University