Michael Faulkner
Saint John,IN
Summary
Accomplished Senior Project Manager, Business Analyst, and Servant Leader with a successful history of overseeing projects from inception to completion, ensuring alignment of business objectives with efficient execution. Exhibits a blend of analytical acumen, leadership capability, and relationship-building prowess to engage stakeholders and support informed decision-making. Expert in risk management, proficient in adopting new technologies to mitigate losses and enhance revenue streams. A decisive leader adept at building high-performing teams and spearheading organizational change. A forward-thinking Management Professional with PMBOK training, boasting extensive experience in software deployment, project management, and service delivery across industries such as Financial Services, Higher Education, Healthcare, Government, Manufacturing, and the Public Sector. Proficient in process innovation, workflow automation, and advanced technology to drive sustainable business benefits and deliver outstanding digital customer experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior IS Project Manager – System PMO
RUSH UNIVERSITY MEDICAL CENTER
Chicago, IL
08.2023 - Current
- Plan, execute, and oversee client projects, ensuring resources are aligned and issues are resolved
- Keep Stakeholders and Sponsors informed of project progress and risks, providing updates to management
- Led the initiative to replace 117 defibrillators and coordinated training for 4,000 employees
- Collaborated on Phase 0 of the Workday ERP Implementation
- Directed AI technology integration into diagnostic studies for Brain, Lung, and Mammography
IT Project Manager
COMMUNITY HEALTHCARE SYSTEM
Munster, IN
02.2023 - 08.2023
- Oversaw the integration of 2,000 Infusion pumps with the EPIC EMR system
- Anticipate, organize, execute, and manage several client projects concurrently
- Coordinate resources, address issues and risks, and align various essential components for successful IT project completion
- Keep management regularly informed on project progress, identify risks early, and propose careful and timely solutions for risk mitigation
- Develop comprehensive project plans, including work breakdown structures, schedules, effort estimation, resource distribution, and coordination of plans across multiple projects
Senior IT Project Manager
BLUE HEALTH INTELLIGENCE
Chicago, IL
06.2021 - 02.2023
- Establish Project Management processes
- Provide regular project updates, manage risks, and offer timely suggestions
- Participate in Steering Committee reviews
- Serve as Technology Review Board Coordinator and Disaster Recovery Coordinator for BHI
- Successfully managed InfoSec projects for SOC 2 and web application penetration audits, addressing audit findings and remediation
Technical Project Manager/Business Analyst
SERVER CENTRAL TURING GROUP
Chicago, IL
12.2019 - 06.2021
- Managed IT infrastructure, DevOps, and cloud initiatives utilizing AWS and Azure platforms
- Created detailed project plans for each initiative, including tracking milestones, deliverables, schedules, deadlines, changes, resource allocation, and budget management
- Coordinated project activities to ensure successful execution, under the direction of the management team
- Addressed client expectations while aligning the interests of SCTG with customer needs to guarantee mutual satisfaction
- Conducted retrospectives with both internal and external stakeholders to assess the project's effectiveness in achieving business objectives
Project Manager/Business Analyst
KONICA MINOLTA BUSINESS SOLUTIONS
Ramsey, NJ
11.2018 - 09.2019
- Provided the leadership team with timely project portfolio composition and health updates
- Ensure that initiatives/projects align with digital goals and the organization's strategic objectives
- Produced reports and presentations tracking progress against milestones, resource needs, issues, risks, and dependencies
- Worked with internal and external technical experts and subject matter specialists to define a comprehensive technical vision for the solution
- Gathered solution requirements through interviews, document analysis, business process analysis, and use cases
Project Manager/Business Analyst
XEROX CORPORATION
Rochester, NY
01.2017 - 11.2018
- Designed and configured environments for enterprise content management platforms, automating workflows
- Led IT projects, ensuring compliance with standards and strategic goals
- Maintained relationships with leaders to manage service expectations and deliverables
- Supervised project teams using best practices to ensure positive outcomes within scope, cost, schedule, and quality
- Kept up to date with operational procedures, user-focused systems, and policies
Project Manager/Business Analyst
FISERV, INC
Lake Mary, FL
07.2015 - 12.2016
- Served as a specialist advisor on policies, procedures, quality improvement projects, performance metrics, and enhancements to customer experience
- Facilitated the implementation of recommendations through leadership and direct involvement when necessary
- Created comprehensive business requirements documents for operational and system changes to ensure solutions aligned with both business and customer objectives
- Developed and executed strategic business solutions, which resulted in enhanced company visibility, increased customer engagement, and boosted sales
- Provided guidance to C-Level Executives on strategic initiatives related to enterprise content management, managing all project stages from start to deployment
ECM Strategy Manager/IT Business Partner
THE PRIVATE BANK
Chicago, IL
06.2011 - 07.2015
- Collaborated directly with the CTO to enhance strategic business processes
- Bridged communication between IT Operations and various bank departments to foster strong team and stakeholder relationships
- Maintained excellent service performance and executed improvements
- Produced project insights and led the launch of the enterprise content management platform, establishing guiding principles and procedures
- Directed both technical and functional teams in implementing the platform's roadmap
Vice President – Project Manager/Senior Business Analyst
MB Financial Bank
Chicago, IL
05.2003 - 06.2011
- Built strong relationships with team members and stakeholders to improve communication efficiency
- Implemented numerous loan origination solutions and provided technical support for electronic banking products such as Business Online Banking and bill payment
- Supervised 30-35 employees, maintaining appropriate staffing levels and delivering necessary training
- Managed retail branches, consistently meeting customer service and sales targets
- Created a Customer Contact center known for its exceptional service, cross-selling capability, and origination of over 50% of retail consumer loans
Education
Master of Science - Information Technology and Organizational Leadership
Purdue University
West Lafayette, IN12-2010
Bachelor of Science - Business Administration and Management
Governors State University
University Park, IL12-1988
Skills
- Waterfall and Agile Methodologies
- Cross Functional Team Leadership
- Networking
- Collaboration and Team Building
- Workflow Automation
- Project Planning & Development
- Business Systems Analysis
- Data Center
- Colocation Services
- Business Requirements Documentation
- Business Consulting
- Process Improvement
- Project Management
- Project Management Life Cycle (PMLC)
- Records Management
- Data Governance
- Cloud Services
- Bank Core Processing
- Banking Mergers and Acquisitions
- Mentoring
- Coaching
- Microsoft Office Suite
- Risk and Controls Identification
- Risk and Controls Assessment
- Enterprise Content Management
- Technological Innovation
- Technological Integration
- Hyland OnBase
- SmartSheets
- MS Project
- Scrum Methodologies
- Clarity
- Kanban
- Jira
- Confluence
- ServiceNow Platform
- Artificial Intelligence
Certification
- Certified Associate Project Management (CAPM), Project Management Institute
- Project Management Certificate, PMBOK, Purdue University
- Lean Six Sigma Green Belt Certification, Purdue University
References
References available upon request.
Timeline
Senior IS Project Manager – System PMO
RUSH UNIVERSITY MEDICAL CENTER
08.2023 - Current
IT Project Manager
COMMUNITY HEALTHCARE SYSTEM
02.2023 - 08.2023
Senior IT Project Manager
BLUE HEALTH INTELLIGENCE
06.2021 - 02.2023
Technical Project Manager/Business Analyst
SERVER CENTRAL TURING GROUP
12.2019 - 06.2021
Project Manager/Business Analyst
KONICA MINOLTA BUSINESS SOLUTIONS
11.2018 - 09.2019
Project Manager/Business Analyst
XEROX CORPORATION
01.2017 - 11.2018
Project Manager/Business Analyst
FISERV, INC
07.2015 - 12.2016
ECM Strategy Manager/IT Business Partner
THE PRIVATE BANK
06.2011 - 07.2015
Vice President – Project Manager/Senior Business Analyst
MB Financial Bank
05.2003 - 06.2011
Master of Science - Information Technology and Organizational Leadership
Purdue University
Bachelor of Science - Business Administration and Management
Governors State University
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