Michael Fawcett
Claremore,OK
Summary
At Redbud Marina & RV Park, I spearheaded operations, enhancing efficiency and safety while fostering team collaboration. My leadership, underscored by expert marina management and effective communication, led to significant revenue growth and high customer satisfaction. Skilled in emergency response and marketing strategies, I consistently delivered results beyond expectations.
Overview
27
27
years of professional experience
Work History
Captain OUPV
Redbud Marina & RV Park
2016.08 - Current
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
Marina Manager
Redbud Marina &RV Park
2007.01 - Current
- Streamlined marina operations for improved efficiency through regular evaluation of staff performance and updating procedural manuals.
- Implemented a modern reservation system streamlining the process for clients while reducing administrative tasks for staff members.
- Implemented an effective maintenance schedule for timely repairs and upkeep of docks, piers, boats, and other marina assets.
- Enhanced safety measures, conducting regular inspections of facilities, equipment, and infrastructure to ensure compliance with regulations.
- Fostered a positive work environment by recognizing employee achievements and maintaining open communication channels allowing concerns to be addressed promptly.
- Managed financial aspects of the marina operations such as budgeting, forecasting, invoicing, collections, and expense tracking.
- Reduced operational costs by negotiating favorable lease contracts for property rentals and managing utility usage more efficiently.
- Increased marina revenue by implementing effective marketing strategies and promoting available services.
- Optimized staff scheduling to ensure adequate coverage during peak hours while minimizing labor costs.
- Coordinated marina events to foster a positive community atmosphere, attracting new customers and retaining current clientele.
- Maintained high customer satisfaction with proactive communication, addressing concerns promptly, and providing exceptional service.
- Identified opportunities for business expansion, evaluating potential investments in additional facilities or services designed to increase revenue streams.
- Assisted clients in their boating needs by coordinating slip reservations or offering guidance on local attractions or activities suitable for water enthusiasts.
- Developed strong relationships with vendors and suppliers for cost-effective procurement of goods and services.
- Provided ongoing training opportunities for employees to enhance their skills in customer service, boat handling techniques, safety procedures among others.
Sailing Instructor
Redbud Marina & RV Park
2006.01 - Current
- Documented daily class attendance, performance, weather, and other key details.
- Led skill assessments for new students, accurately placing them into appropriate training levels based on demonstrated abilities and knowledge gaps.
- Developed strong relationships with local yacht clubs and marinas, securing resources such as boats or meeting spaces as necessary for program success.
- Maintained full safety and boating credentials.
- Implemented innovative teaching techniques, resulting in heightened student engagement and satisfaction levels.
- Organized and executed successful sailing regattas, fostering a competitive yet supportive environment among students.
- Coordinated and managed yearly regatta for students.
- Conducted comprehensive safety lectures, ensuring all students were well-prepared for potential hazards on the water.
- Promoted a positive learning environment through effective classroom management techniques during on-water instruction periods.
- Conducted regular equipment inspections, guaranteeing optimal functionality for safe and efficient training sessions.
- Championed environmentally friendly practices during lessons, educating students on the importance of preserving marine ecosystems.
- Established rapport with diverse groups of learners by adapting instructional strategies to suit individual needs.
- Mentored junior instructors to help them refine their teaching styles and better support the needs of diverse student populations.
- Continuously updated personal knowledge of sailing practices, attending professional development workshops as needed to ensure top-quality instruction.
- Collaborated with fellow instructors to develop improved teaching methods for increased student retention and success rates.
- Completed pre- and post-season maintenance on boats and equipment.
- Coordinated team-building exercises for students, strengthening teamwork skills essential for success in group sailing activities.
- Organized activities to promote learning and increase student enjoyment.
- Supported students in identifying, setting and achieving personal goals.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
Marine Sales Associate
Redbud Marina
1998.08 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Spearheaded initiatives to improve online presence, driving web-based inquiries and conversions.
- Demonstrated a deep understanding of each product''s specifications, features, benefits, applications in order to confidently recommend appropriate solutions tailored to client needs.
- Maintained accurate inventory records, ensuring timely ordering of stock when needed.
- Maximized revenue by upselling additional products and services based on client needs.
- Established partnerships with local businesses to cross-promote complementary products and services.
- Provided comprehensive training for new sales associates, improving overall team performance.
- Analyzed sales data to identify trends and adjust tactics as needed to maximize results.
- Achieved high customer satisfaction ratings by promptly addressing concerns and resolving issues.
- Increased marine sales by consistently providing excellent customer service and product knowledge.
- Organized successful boat shows and events to showcase products, generating increased interest from potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Marine Mechanic
Redbud Marina & RV Park
1997.03 - Current
- Supported customer satisfaction with effective communication regarding repair progress, timelines, and potential issues.
- Prevented costly delays on construction projects through proactive planning for essential maintenance during periods of reduced activity or scheduled downtime.
- Met tight deadlines without compromising workmanship standards through efficient time management strategies.
- Reduced downtime for clients by promptly addressing emergency repair requests and prioritizing critical issues.
- Achieved cost savings for clients by identifying opportunities for refurbishment or modification instead of complete system replacement where possible.
- Minimized equipment failures through diligent monitoring of performance indicators such as oil pressures, temperatures, and fluid levels.
- Maintained safe working environments through adherence to safety protocols and implementation of risk mitigation measures.
- Enhanced vessel performance by conducting thorough inspections and identifying necessary repairs.
- Increased vessel lifespan by conducting timely overhauls, upgrades, and replacements of critical components.
- Installed and tested steering gears, sanitation and refrigeration systems, cabinetry, electrical systems and accessories.
- Removed flaked paint, barnacles and encrusted debris from hulls of vessels using scrapers, scrubbers, power washers and sandblast equipment to enhance performance and protect from unnecessary wear.
- Assisted with fabrication of equipment and purchased parts and supplies to fit specific repair and installation requirements.
- Enhanced hull appearance and boosted durability by mixing and applying paint or gel coats to boats with hand and spray equipment.
Education
Sailing Instructor - Instructions
American Sailing Association
Kemah, TX05.2006
Fuel Systems, Four Stroke Theory - Marine Maintenance And Ship Repair
Yamaha Marine Training
Atlanta GA10.2001
Systems Diagnostic, Electrical System Troubleshoot - Marine Maintenance And Ship Repair
Suzuki Marine Training
Atlanta GA03.1998
High School Diploma -
Oologah High School
Oologah, OK05.1996
Skills
- Staff Training and Development
- Inventory Control Management
- Regulatory Compliance Awareness
- Emergency Response Planning
- Marketing and Promotion Strategies
- Budget Preparation and Analysis
- Waste Management Practices
- Boating Safety Education
- Member Relations Management
- Fuel Dock Management
- Security Protocols Implementation
- Weather Monitoring and Reporting
- Boat Storage Solutions
- Long-term Planning Abilities
- Marina Maintenance Supervision
- Environmental compliance knowledge
- Dockmaster Coordination
- Yacht Club Liaison
- Insurance Claim Handling
- Boat Handling Expertise
- Slip Assignment Management
- Vessel Repair Coordination
- Marina Operations Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Coaching and Mentoring
- Analytical Thinking
- Conflict Resolution
- Goal Setting
- Professionalism
- Staff Training
- Time management abilities
- Continuous Improvement
Timeline
Captain OUPV
Redbud Marina & RV Park
2016.08 - Current
Marina Manager
Redbud Marina &RV Park
2007.01 - Current
Sailing Instructor
Redbud Marina & RV Park
2006.01 - Current
Marine Sales Associate
Redbud Marina
1998.08 - Current
Marine Mechanic
Redbud Marina & RV Park
1997.03 - Current
Sailing Instructor - Instructions
American Sailing Association
Fuel Systems, Four Stroke Theory - Marine Maintenance And Ship Repair
Yamaha Marine Training
Systems Diagnostic, Electrical System Troubleshoot - Marine Maintenance And Ship Repair
Suzuki Marine Training
High School Diploma -
Oologah High School
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