Michael Feaga

• Upsold additional products such as extended warranties, oil changes, tire rotations.
• Greeted customers, identified their needs and provided advice on automotive services.
• Provided estimates of repair costs to customers and discussed options with them.
• Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
• Processed customer payments for parts and labor charges using a point-of-sale system.
• Adhered to all applicable laws, regulations and standards related to automotive servicing operations.
• Scheduled appointments for vehicle service and repairs as requested by customers.
• Educated customers about preventative maintenance programs available at the repair shop.
• Monitored work progress to ensure timely completion of services within specified timeframes.
• Resolved customer complaints promptly in a professional manner while adhering to company policies.
• Followed up with customers after service visits to confirm satisfaction with completed work.
• Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
• Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.

• Managed inventory, maintained equipment and cleaned work areas.
• Performed tire rotations, mounts and balancing on all types of vehicles.
• Completed all repairs and maintenance work to company standards.
• Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
• Managed work with little supervision.
• Maintained inventory for central warehouse of tools and supplies.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Maintained extremely low employee turnover through motivating leadership and employee support.
  
• Collaborated with customers to discuss service needs and offer available solutions.
• Created written plans and obtained customer consent to proceed.
• Addressed order discrepancies and provided timely resolution.
• Model expected customer service standards to promote customer satisfaction, loyalty and retention.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Assisted guests with making menu choices in an informative and helpful fashion.Appropriately suggested additional items to customers to increase restaurant sales.Managed closing duties, including restocking items and reconciliation of the cash drawer.Correctly calculated charges, issued bills and collected payments.Checked in deliveries and signed off on products received.

Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service.

Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.Hand-washed dishes and glassware thoroughly.